Complaints
This profile includes complaints for ScoreShuttle's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past year, we have been receiving telemarketing calls trying to sign us up for some type of debt service. I usually answer these calls, and use a fake name to act like I am interested in the company's service, with the intention of discovering the identity of the caller, so I can hold them accountable for the illegal telemarketing. Yesterday, we received a cold call from Score Shuttle, using the exact same fake name that I used for the other telemarketing calls. Therefore, either Score Shuttle is responsible for those calls, or got the fake name from a lead. Either way, they have violated the ***** I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this matter. Simply "putting us on their DNC list" will NOT suffice.
Business Response
Date: 04/04/2025
After researching the client and the issue, the client was contacted on 4/3/2025. All requested information was provided, including adding the client's name, the alias, and phone number to the *** list.Customer Answer
Date: 04/09/2025
Better Business Bureau:
I spoke to the company via telephone call, and we discussed the matter. They agreed to investigate the matter, and get back to me. I am closing this complaint with the understanding that the company will reach back out to me, so that we can fully resolve the matter.
Regards,
*** ****
Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call at 7am pst in **********. When told to not call at 7am the *** said ok when is a good time....the response should have been sorry we apologize....do not do business with a company with NO EMPATHY!!Business Response
Date: 10/23/2024
Our system is designed to not allow any calls before 8am. We are looking into the settings so this does not happen again. In addition, I apologize the client had a negative customer service experience. We need to be better and will bake empathy into future trainings. Finally, the client was added to the Do Not Contact list.Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:05/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my subscription with Scoreshuttle and they make it impossible. No one answers the phone. The "Help" chat is a bot that says someone will message you back. They don't. There is nowhere in your account preferences that allows you to cancel your subscription or to even remove your card from the billing profile. All I want is to have my subscription canceled. They do not respond. This seems incredibly predatory and purposeful on their part.Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shouldn't of gave them my debit card information. The lady said she would take the card information and when I call tomorrow we authorize the payment because I didn't get paid until tomorrow. So I was like okay that works and if I didn't want to buy it I wouldn't purchase well I miss their phone call and just authorize the transaction anyway. I don't like a business that does that. I want my refund. Fair warning don't give your information to them even if they say they won't charge your account.Business Response
Date: 11/07/2022
On 10/14 Client agreed to put a card on file to be debited on 10/15. We called Client on 10/15 to confirm payment. We called again on 10/17, 10/19, 10/20 and 10/21; Client did not respond or return any calls. On 10/21 we cancelled Client and refunded payment.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.