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Business Profile

Finish Carpentry

True Finish Contracting/RF Installations - License# 1013562

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. September 2022 - Ordered mirrored doors from ********** and ********** contracted with their installer, True Finish Contracting, to do the installation. Due to their policy, I paid the entire balance at the time of the order.2. October 2022 - Called ********** inquiring about the installation and also made numerous calls and emails to True Finish, none were returned. At the end of October, True Finish came out and installed the doors but measured them incorrectly. The installer promised to return another day to do the repair.3. November 2022 - No word from True Finish, so I made about a dozen attempts to reach them, often, reaching a full mailbox, or when I was able to leave messages, none were returned.4. December and January - I continued to try to contact True Finish but to no avail, so I went to ********** to try to resolve the issue in person. The assistant manager, ***************** was helpful and promised to elevate our complaint. It worked. True Finish called and scheduled a time to come out and do the repair on January 19 between 8 am and 10 am. They didn't show up. I called the installer and he tried to blame it on **********, by saying that HD had not ordered the proper spray for the track. I told him our repair had nothing to do with the track. He had no idea what needed to be done. He rescheduled for today, January 20, and again was a no-show.In all, I have made more than 20 attempts to settle this matter with ********** and True Finish, but nothing is being done. They have all their money, so we have no leverage at all. I checked True Finish's Yelp reviews and while they have some good reviews, an overwhelming majority of them are one-star only and they have similar complaints to mine - True Finish Contracting operates on a take-the-money-and-run.Thank you for your help,***********

    Business Response

    Date: 03/07/2023

        
     
    Hello

    True Finish Contracting [TFC] only measured once for Customer on 10/14/2022 and the measure was correct. 

    [It's important to note that HD did not submit Customer's order into our system until 10/11/2022] [We got out to our customer in 3 days - We have 48 hours to contact customers and typical schedule times for measures are about a week..]

    The HD associate ordered the doors incorrectly and the doors had to be reordered. If TFC mismeasured, TFC would have purchased these supposed mismeasured bi-pass doors.

    As for the fumble about the last needed part to finish the customer's bipass door, the part was ordered and it did take time to get in. [All that was needed was a mirror fascia - which is like a mirrored sticker that applies to the top of the track]. The installer attempted to orchestrate a reschedule on his own and failed. We humbly apologize for this mistake made by our team. 

    Thanks
    *******************
    True Finish Contracting
    Contractors License # : 1013562
    Main Office Address:  
    ************************************* 208
    *********, **  92126
    Los Angeles ************** **************
    San Diego **************************** **************
    SERVICING AREA: 
    *********, ***********, AND VENTURA COUNTIES

True Finish Contracting/RF Installations - License# 1013562 is NOT a BBB Accredited Business.

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