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Business Profile

Fishing Charter

La Jolla Water Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Charter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a snorkeling tour with this company online through Get Your Guide (who I will also submit a complaint about), several weeks in advance. The payment was authorized the prior morning of the activity, and I received text and email confirmation of booking status. We arrived at the tour meeting spot (shop) 5 minutes early, but the shop was locked up and no one answered the business phone. We waited 30 minutes, but the tour guide was a no-show. I have since found several recent reviews online (attached) of others having the same experience. As there was no one at La Jolla Water Sports to contact for refund, I contacted the booking app. When I reached out to Get Your Guide for a full refund, they indicated they would not refund because we were only 5 minutes early, as opposed to the 10 minutes early as requested. I sent them all the same online reviews which clearly indicate this company has not been honoring their booked activities for some time now, and Get Your Guide still refused to refund us. Both these companies are willfully allowing bookings to be made, and then not following through with the paid service.

La Jolla Water Sports is NOT a BBB Accredited Business.

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