We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fleet Services

Lytx

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fleet Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its impossible to get a hold of anyone to handle my account question. We are being billed for a month during which we did not have service. I have not received a response to my various emails in phone calls regarding this issue for two months now.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot get customer service help at all, promised a call back time and time again and it doesn't happen. Will not get me transferred to the team that handles my account. I have multiple cameras with them and will not send anyone to help, pay for a service that does not work. By far the worst service I have ever dealt with, I pay for something that doesn't work and now have to jump through hoops to get the contract cancelled. I would never recommend this service to anyone. They will promise you the world when it comes to selling you the service but in reality once they sell it to you they do not care about maintaining the relationship.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a royal customer of ********************** for years and I requested to have my subscription service cancelled in August 2024 effective immediately. Lytx keeps sending me invoices and I had to contacted them again and again making the request to have my account closed. I contacted sales department and ************* and they created a case ID for my request. Still I received a new billing invoice on Oct. 4 for upcoming October subscription charge. I tried to call someone to get the issue solved and it's automatic and kept me on hold and listening to music for ever. My customer ID with ********************** is *******, the case ID they created for my case was ********. Some of the persons within Lytx I contacted were: ******** ******, ******** ***, etc. Please wake up and do your job Lytx!

  • Initial Complaint

    Date:05/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact this company to see if a ******************* calling from ************ is their employee calling on their behalf but have had no luck making contact. According to him, he is representing their business and trying to sell us on their safety and fleet program. He has been asked by me, our safety director, ***************************, on more than one occasion to quit calling our business. We are not interested. However, he continues to call over and over. Sometimes several times in one day. If I just hang up on him, he will call back 4 times in a row. He must think this is a game. He is unbelievable. I believe he has a profile online where he refers to himself as the "phone assassin". Please ask the company to speak to him if he is their employee and have our phone number removed from his calling list once and for all.

  • Initial Complaint

    Date:04/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a towing company in **. We do rotation tow, D.A.R.P tow and recovery for many precincts in the area; knowing the location and the status of our vehicles and drivers are very essential for the planning and dispatching of such services. A simple minor delay in our response will lead to us losing the job and eventually losing our position in the tow rotation causing great financial losses. About 3 years ago, we inquired about LYTX vehicle tracking software. Sales rep promised that the system will integrate with the Towbook software (which we use) in the next few months. We inquired about an app and we were promised that they will have an administrator's app soon. Due to the nature of our business, mobile devices are usually the preferred way of communication and data transfer. Using an app would be the ultimate solution. They lied. The integration with Towbook never materialized. The administrators app never implemented. The system was down or malfunctioning for most of the time. They have a horrible customer service. when we were experiencing technical difficulties with the system, we contacted technical support. We waited more than an hour and we have the video feed to prove that. This is unacceptable. The contract stated that Lytx shall use commercially reasonable efforts to provide technical support via email and a toll free customer support line. An hour wait time does not prove reasonable efforts. Therefore, this is a breach of contract on their end. We stopped using the system and we tried to reach the department in charge of terminating contracts and of course like every other time we called, they were not answering. When we finally got in touch with a rep they wanted us to pay past due invoices (since we stopped using the system) and termination fee in excess of $4000. we refused. They dropped the early termination fee but still asking for prior invoices. THIS IS THE SECOND COMPLAINT. they never answered the first. Horrible company. Incompetant staff.

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 6 lytx cameras that has not worked because i am in an industry that requires alot of maintenance. But 6 cameras out of 24 have not worked for years and i have submitted many requested to get them fix but no one physically comes out. All they do is send instructions to trouble shoot. We have done that but we need help. My issue just like any business that needs a service which we are paying for it be resolve. Example; if i have an **** phone but it don't work and i complain, **** either fixes it or replaces it but doesn't continue charging me for it. That is service not render and i should not pay for no such service. Thanks

  • Initial Complaint

    Date:02/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** a towing company in Brooklyn **. We do rotation tow and D.A.R.P tow and recovery for many precincts in the area; knowing the location and the status of our vehicles and drivers are very essential for the planning and dispatching of such services. A simple minor delay in our response will lead to us losing the job and eventually losing our position in the tow rotation causing great financial losses. About 3 years ago, we inquired about LYTX vehicle tracking software. Sales rep promised that the system will integrate with the Towbook software (which we use) in the next few months. We inquired about an app and we were promised that they will have an administrator's app soon. Due to the nature of our business, mobile devices are usually the preferred way of communication and data transfer. Using an app would be the ultimate solution. We were badly misled. The integration with The Towbook software never materialized. The administrators app never implemented. The system was down or malfunctioning for most of the time. They have a horrible customer service. when we were experiencing technical difficulties with the system, we contacted technical support. The waiting time was more than an hour and we have the video feed to prove that. This is unacceptable. In the contract it is stated that Lytx shall use commercially reasonable efforts to provide technical support via email and a toll free customer support line. An hour wait time does not prove reasonable efforts to provide technical support and is therefore a breach of contract on their end.We stopped using the system. We tried to contact the department in charge of terminating contracts. Eventually we were in contact with a rep ********************************** they wanted us to pay past due invoices (from the time that we stopped using the system) and termination fee in excess of $4000. we refused and they dropped the early termination fee but still asking for prior invoices in order to terminate the contract.

Lytx is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.