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Business Profile

Foods

Euro Food Depot

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Euro Food Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 22, 2023, I placed an online order with eurofood.com. I ordered 8 bags of Flufa flutes cheese crackers, 8 bags of Flufa cheese rosettes crackers, and one box of St. *************************** butter cookies The total cost of the items was $83.70 and the shipping charge was $18.00 bringing the total to $101.70. On January 28, 2023, the box arrived and when I opened it I discovered the delicate crackers had been stuffed into the box without any protective cushioning. There was a small 'fragile' label on the top of the box. I immediately called the company and spoke with *****. I explained that the crackers were to be used as party favors and I could not give my guests damaged crackers. He asked me to send some pictures and he would call me on the following Monday, January 30th. I sent a series of pictures and an email which he ignored. On February 2nd, I sent another email which was also ignored. Several days later I sent an email via their website which was not responded to. I was being very sensitive to the financial situation of a small gourmet food shop and did not demand a replacement of the damaged packages. Had ***** called me, I would have told him I would be satisfied with a refund of the shipping charge of $18. I feel the company was negligent for sending delicate crackers cross-county without any protective packaging material. It would be impossible for these items to arrive without damage in a plain cardboard box. Certainly the crackers can be eaten, but that was not the purpose of the large order. I seek a refund of $18 for the shipping charges since the company was responsible for not packaging the product properly.

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