Complaints

This profile includes complaints for Mor Furniture For Less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mor Furniture For Less has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mor Furniture For Less

  8996 Miramar Rd Ste 300 San Diego, CA 92126-4463

  
• 

  Mor Furniture For Less

  6965 Consolidated Way San Diego, CA 92121-2603

  
• 

  Mor Furniture For Less

  1608 Sweetwater Rd National City, CA 91950

  
• 

  Mor Furniture For Less

  880 Arnele Ave El Cajon, CA 92020

  
• 

  Mor Furniture For Less

  67555 E Palm Canyon Cathedral City, CA 92234

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2022 there was an additional charge for $1700 I did not make. I only used it in November of 2021. I filled a dispute when I found it on 7/2022 through ******* financial services. Received a letter 7/2022 stating the charge would be taken off of my account and my credit would be fixed. That lasted for maybe a couple weeks. 9/11/2022 I found the $1700 back on my account. Called 9/12/2022 to file another dispute and speak with a manager. I was put on hold, forgotten about until they closed and hung up on 4 times in a two hour span. After ******* was closed, I tried calling Mors Furniture since they closed later around 8pm. I wasnt given the option I talk with a customer representative or leave a call back number. The message said they were unavailable and closed (this was at 7pm on 9/12/2022). As of 9/13/2022 I paid it off with my ***************** and his card information and tried to close my account indefinitely. I requested an email stating the account was closed and ******* refused sending a confirmation email stating the account was closed indefinitely and said they would mail me a statement instead since I cannot log into my online account due to the fraudulent case. Confirmation number for the Payment of $2600: 22091354171055.

  

  Business Response

  Date: 10/03/2022

  Case ID# ******** 
  
  Customer Name: *****************************
  Customer#: **********
  
  First, we are very sorry to hear ***************** is experience with her finance account. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  We have inquired with our finance reconciliation team as to the problem with the billing concerns for *****************. ***************** made a purchase in November 2021, invoice #: 11141GAUOTW included.
  The customer purchased in the financed amount of $1724.03, and the merchandise was delivered to the customer's home on 11/27/2021. However, the customer's account was not charged until 5/25/2022 due to a system error. 
  

  The customer did file a dispute with ******** and we responded with proper documentation. Based on the documentation provided ******* resolved the dispute in our favor. 
  

  We believe the customer is in possession of merchandise and was billed accordingly and will need to contact ***************** directly at ************** to close her account.
  

  If you have any further questions, please do not hesitate to contact our **************** Department.
  

  Sincerely,
  

  MOR Furniture ****************
  

  Complaint Resolution Team
  **************

  Customer Answer

  Date: 10/04/2022

  for a company to state that there was a system error, they really need to state that there was TO the customer. There was no letter stating a system error. And when I asked what was bought or anything the company refused to give me any information or send a statement. I never received a letter stating they put the $1700 back on the account, which I feel like should have done so. Thi

  

  Business Response

  Date: 10/28/2022

  Case ID# ******** 
  
  Customer Name: *****************************
  Customer#: **********
  
  We are very sorry to hear that ***************** does not agree to the conclusions made on the original claim. The system error was not on the side of Mor Furniture but the finance company, ****************** Mor Furniture was unaware of the billing issue until brought to our attention by your office.
  
  ***************** did take delivery of the product purchased on 11/27/2021. She did return one item due to no fit and picked up a replacement on 12/5/2021.
  
  Regardless of when the billing was applied to her finance account. ***************** did receive the product and acknowledged receipt and is responsible to pay the agreed upon amount of the finance contract. If she refuses to pay the purchase amount to the finance company,***************** will begin the collection process on her account.
  
  It is the obligation of the consumer to acknowledge any billing or payment discrepancy to the finance company. If she did not receive a billing statement this should have been addressed with ***************** to avoid the current situation. 
  
  In closing, we believe Mor Furniture is in no way responsible for her delinquency of payment to ******************
  
  If you have any further questions, please do not hesitate to contact our **************** Department.
  Sincerely,

  
  MOR Furniture ****************
  Complaint Resolution Team
  **************

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original purchase date two transactions Jan ************* 24,2021 I picked up about half of the items from the warehouse in ******* and the other half were dropped off by Mors delivery services 3 center counsels for couch about 6 months after purchase. One week shy of a year from original purchase date bar countertop, barstools and bench from bar countertop were delivered Was instantly defective and advised to call Mors furniture for less to get it replaced several attempts were made and product that was brought out was worse than the one that was originally delivered so it was never exchanged.Now nine months have passed in defective Bar countertop, barstools and bench Were picked up for a full refund as agreed by myself and Mors furniture for less on 8/22/2022 . Now back to my couch before first year I had two defective items due to stitching 1. Stitching was coming apart 2. Was defective due to double stitching and was also replaced and technician who broke center counsel while performing those replacements Mors Was called out a technician verified broken center council and said it was gonna get replaced free of charge and Item has never been replaced instead Mors furniture for less picked up and removed all my items without us coming to an agreement of how this was gonna be handled. No refund or itemized list of what was removed or email has been sent or did I sign for on 8/22/2022 . But I did stop by at Mors furniture for less on Blackstone in ****** ********** on 8/28/2022 to find my couches being displayed for Sale.Mors furniture for less should only deal with the customers within the first year of product being dropped off some of those items have been in my possession for 1 year 8 months So Im seeking to get help in resolving this issue and to see if they were within their rights to pick up items , resolution I just need to set a couches back in my house that I was paying for and never Late on

  

  Business Response

  Date: 09/14/2022

  Case ID# ******** 
  Customer#: **********
  
  First, we would like to apologize to The ********* family for the problems they are having with their product exchange and refund request. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  Mr. & *********************** made a purchase with Mor Furniture in January 2021. They advised that there may be some defects to the furniture. We attempted multiple exchanges, which ********************** was not happy with. ********************** requested we pick up the entire purchase for refund.
  
  Shortly after, Mor Furniture had a chargeback notification that ********************** placed a dispute with his Mor Furniture credit card company, *************** This forced our hand and we had to pick up all the furniture ********************** purchased.
  
  The refund has been completed on our end and will be applied to the Mor Furniture credit card within 1-2 billing cycles. Attached is the return invoice as well as the delivery service record of the pickup for refund.
  
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team
  **************

• Initial Complaint

  Date:08/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I am a newlywed who got married in 03JUL2022, though has No Bed set since that time, and the reason in one word is MOR. I visited Mor furniture showroom in June 2022 to buy a Bed set that was promised to be delivered before the wedding date, 02JUL2022. The salesperson was aware of the urgency of needing the bed set prior to the wedding. She assured me that it is in the warehouse & should be delivered on time. I immediately paid in full. I visited the showroom 3 days before the delivery date & asked about the status. I was told that the everything is available and in the delivery truck except for the two nightstands. I felt frustrated for not being informed but I passed this by agreeing for a partial delivery of the available parts. On 02JUL2022, I figured out how to check the status of my delivery on my own & found that nothing is available except for the mirror. MOR failed to communicate w/ me regarding the delivery delay. I texted saleswoman where is our ****** ***** said, "I am sorry but nothing available except the mirror". My wedding was the next day and I have no bed to sleep on. imagine that! She explained to me that the system does not allow her to see what is available, and that makes them looks bad all the time.MOR failed to call to let me know the order was partially ready, I found out by calling & asking. I went to the store to add a dining table to my order and met with a new salesman who told me since the nightstands are not available, splitting the original order is required to deliver the available parts & wait 4 the rest later. I agreed, for the delivery of the table & partial bed set, but the headboard was cracked "Check photos". I asked for another headboard. They scheduled another delivery with another cracked headboard. The third time I went to warehouse (53 minutes each way) to inspect before delivery, and I agreed on one, which was also delivered cracked. NOW Total of 5 deliveries & all the headboards are cracked.

  

  Business Response

  Date: 09/09/2022

  Case ID# ********  
  
  Customer Name: ********************
  Customer#: **********
  
  First,we would like to apologize for any inconvenience we may have caused The Abouellif Family.  It is always our goal to ensure that our valued customers have a positive experience with us.
  
  Mr. ********* purchased a bedroom set June 13th, 2022. Mr. ********* was aware the products were not in stock at the time he placed the order, as the order was noted the product had an estimated 2-week lead time at the time of purchase. Unfortunately, there is no way for us to expedite the arrival of the product from the vendor as all lead times are estimated and subject to change.
  

  We were able to deliver to the Abouellif Family on Augusts 5th. Upon delivery it was reported that the headboard was damaged. We attempted multiple exchanges, but again the headboard was damaged. Finally, we were able to deliver the headboard without damage on August 25th
  

  We are very sorry we have failed The Abouellif Family in attempting this exchange. We know their time is valuable and respect their claim. We want to offer a refund in the amount of $150 to compensate for the multiple times they had to endure our exchange process.  
  

  If you have any further questions, please do not hesitate to contact our **************** Department.
  Sincerely,
  

  MOR Furniture ****************
  Complaint Resolution Team
  **************

  Customer Answer

  Date: 09/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********************
  
   
  

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Beauty Rest black edition mattress at Mor Furniture, I was told the mattress had a 20 year warrany. The mattress is supposed to be medium firm but it lost its firmness and it is not extra soft causing back pain, we are talking about a mattress that was over $2000 that I cant use anymore that is affecting my health. I reach out to Mor furniture and they sent a person to check the mattress and they responded that they will not honor the warranty due to been on an unsuported foundation. First of all even on the matress tag it says it can be use with or without a foundation, I reached out to the vendor and they told me the temporary box spring I have will not void the warranty. I explained to the gentleman that inspected the mattress that I recently had spine surgery and had to lower the mattress from my regular 5" steal foundation to a bunk board fundation because of my surgery and recovery and he said it was OK. I called Mor furniture and now they are ignoring my emails and calls. This mattress is affecting my recovery and hurting my back a lot more

  

  Business Response

  Date: 09/06/2022

  Case ID# ******** 
  Customer Name: ****** & *************************
  Customer#: **********
  
  First, we would like to apologize to The ******* family for the problems they are having with their mattress. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  Mr. & ******************* purchased a ******* mattress in August 2017. They advised that there may be a defect in August 2022. We set a warranty inspection with a manufacturer approved 3rd party certified mattress inspection company, ************************ (herein as IBG).
  
  The IBG inspection report came back as NO ACTION recommended as this was determined to be a support issue. The problem is not the foundation (bunkie board), as ****************** suspects, but the support system on the frame itself. A Queen *** frame should have 5 slats across each side rail to support the mattress.The *** that ****************** has, shows only 1 slat as stated in the inspection report attached for your review.
  
  At this time ****************** must contact ******* ******************* for further claims at: https://*******.com/pages/warranty
  
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team
  **************

  Customer Answer

  Date: 09/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but will proceed with it> ************** of the bed already had the support you are stating. I will reach out to the manufacture and this will be the last time we buy at Mor furniture
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Dinning room ************** they had to replace the chairs due to each of them becoming wobbly with minumin use, the same problem occured with the replacements, had a tech come out to re-screw each chair to hold them together from being a wobby unsafe chair, & was told if it happened again, the only thing that could be done ws for me to remove each s**** & use Gorilla ************ the s**** back in ! Paying $225 + for each chair, (8 of them ) is quite expensive to last ony a few years :( Mor Furniture For Less is basically throw away furniture with not much protection for the consumer even when protection plan is purchased! Was told today there is nothing that can be done for the shoddy made products they carry.

  

  Business Response

  Date: 08/23/2022

  Case ID# ******** 
  Customer Name: ***********************************
  Customer#: **********
  
  First, we would like to apologize to ************************* for the problems they are having with their dining room set purchased in April 2019. It is always our goal to ensure that all our valued customers have a positive experience with us.
  

  The manufacture offers a 1-year warranty on the furniture sold by Mor Furniture. ************************* also purchased the 4-year furniture care protection plan for service issues outside of the manufacturers 1 year warranty. When ************************* reported an issue with the dining room chairs in January of 2020, she was still under warranty. We sent a service tech to level the chairs. This is a common issue with all dining chairs and is noted as an exclusion to the warranty under ************ and Maintenance of the warranty. Periodically tighten screws and/or bolts that loosen over time under normal use. We kindly invite you to review our warranty policy at: https://www.morfurniture.com/furniture-warranty
  

  In February 2020,she reported additional problems with the chairs as well as the table, and we did an exchange on the complete dining room set in March 2020. Currently ************************* is no longer under manufacturers warranty. At this time, we will need to refer ************************* to the furniture care protection plan she purchased for resolution at **************.
  

  We appreciate ************************* brining this to our attention and look forward to further assisting her with his concerns if needed. If you have any further questions, please do not hesitate to contact our **************** Department.
  
  Sincerely,
  MOR Furniture ****************
  Complaint Resolution Team
  **************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sofas from mor furniture and the sofas had threads hanging out of them on all the sofas the material also looks older and possibly used I filed a complaint on 7/7/22 to let them and they scheduled a inspection to assess the damage thirty days later and told me that was normal wear and tear I sent pictures of the issues and in the Warrenty disclaimers it says they Warrenty their products to be free from defects in material and workmanship for one year and they refuse to comply with their Warrenty policy all I want is a brand new set of sofas like I paid for if not Im requesting they reimburse me so that I can purchase new couches with out defective material and threads .

  

  Business Response

  Date: 09/06/2022

  Case ID# ******** 
  Customer Name: *************************
  Customer#: **********
  
  First, we would like to apologize to **************** for the problems they are having with their living room set. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  As of August 19th, we have picked up the furniture as requested by ****************. Please be advised that refunds take up to 10 business days to process back to the credit card on file.
  
  We appreciate **************** brining this to our attention and look forward to further assisting him with any further concerns. If you have any further questions, please do not hesitate to contact our **************** Department.
  
  Sincerely,
  MOR Furniture ****************
  Complaint Resolution Team
  **************

  Customer Answer

  Date: 09/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a sectional in May 2022. Everything was fine with the purchase and delivery, but once we put it together we noticed a section was defective. The reclining chair is extremely uncomfortable and gives anyone who sits on it very bad back pain. The piece on the back of the chair digs into your back because the chair was not put together correctly and lacks support. My wife has disc issues and it has been making them worse and causing extra back pain. We called for service and were told we would be charged for an inspection fee for a tech to come to our home. The other option would be to bring the piece to the warehouse for free. We reluctantly paid the fee because who has time to be dropping off a huge piece of heavy furniture? That request in itself is very unfair because they're assuming that everyone can make that happen which is insane because not everyone is physically capable of that, nor does everyone have a large enough vehicle. The tech came, deemed the piece to be defective, and told me that everything would be taken care of. 3 weeks later haven't heard anything from Mor. Contacted customer service once again and was told that we would have to pay another ***** for the piece to be picked up, or drop it off for free. Unacceptable! This is a manufacturer defect and shouldn't be our problem at this point. Mor should be ashamed of themselves for trying to squeal money out of people for their own mistakes. We paid well over ***** dollars for this couch just to have back pains. It would be more comfortable to sit on the floor! At this point we just want a full refund and not to ever have to deal with this company ever again.

  

  Business Response

  Date: 08/23/2022

  Case ID# ******** 
  Customer Name: ***********************
  Customer#: **********
  
  First, we would like to apologize to Mr. ***** ******************* for the quality issue they have experienced with their sectional. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  MOR Furniture offers a 1 year in home service plan when a client pays for delivery. If the furniture is picked up by the customer, and not delivered this is where we charge a service fee for in home service. Mr. ************************ did decline delivery including the in-home service contract and decided to pick up the sectional from their local warehouse.
  
  Our warranty states: Customers who do not take advantage of our **************************** or subsequently move out of our service area are responsible for transporting the product to any of our service centers for free warranty evaluation prior to any claim being reviewed. We also kindly invite you to review our warranty policy at: https://www.morfurniture.com/furniture-warranty And our pickup policy at: https://www.morfurniture.com/furniture-delivery-and-pickup. This is also included with their invoice at time of sale. See attached documents.
  
  Once the armless recliner was deemed defective, we did exchange the item in August 2022 for a new armless recliner. Since then, there has been no report of defect or damage. We are happy to refund ****************** on the service charges paid in the amount of $60.89. Since the item was found defective.
  
  We appreciate ****************** brining this to our attention and look forward to further assisting him with his concerns. If you have any further questions, please do not hesitate to contact our **************** Department.
  
  Sincerely,
  MOR Furniture ****************
  Complaint Resolution Team
  **************

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my mom a lift chair and was delivered June 11. Had it delivered to my daughters house because mom was going to stay there while I was out of country. During that time Mom told me the chair was uncomfortable and when I get home can I call them. When I got home unfortunately it was on a Sunday and couldnt talk to anyone in person tried the text chat that I tried to talk to someone and they never once told me that there return policy is Once it is in your home there is no returns. So on Monday called customer service and they advised me that they would get a message to ***** our salesman. Heard nothing went into store about 3pm and he said I never received a email. So I dont know which is true she never sent it? Or he never received it. But he did show me that it was documented I called and was advised to contact manufacturer of the chair? Serious for an exchange? He said Theres nothing I can do but I can ask my manager. So he called me today and advised me Manager said there is nothing we can do at the store level but you can call customer service. And he also said Im positive they will not do anything either but you call try to call them. Terrible customer service. Want consumers to be really careful when shopping there. They never once told us the once you buy it that its yours and we will not help you or exchange anything its yours. So buyers BEWARE when going there. Think about go through the doors and buying anything and once you buy no customers service.

  

  Business Response

  Date: 08/22/2022

  Case ID# ******** 
  Customer Name: *****************************
  Customer#: **********
  
  First, we would like to apologize to ********************** for the quality issues she is having with the furniture.It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  After review of ************************ account, I found that the original delivery on the recliner chair was **** 11th.On July 31st ********************** reported the chair as being uncomfortable. We attempted to advise ********************** that we do not have a return policy for refund as stated on her invoice in the signature box. We kindly ask that if there is an issue with the product that we require notification within 3 days of delivery to further assist the customer.
  
  Ultimately, we did offer ********************** store credit to reselect to another recliner. ********************** has accepted our offer and we have successfully delivered the new recliner, and picking up the old recliner, on August 11th.
  
  If you have any further questions, please do not hesitate to contact our **************** Department.
  Sincerely,
  Mor Furniture ****************
  Complaint Resolution Team

  Customer Answer

  Date: 08/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MOR FURNITURE FOR LESS has illegally placed a collection on my consumer reports, violating my FEDERALLY PROTECTED consumer rights. In accordance with The Fair Debt Reporting Act the account with MOR FURNITURE FOR LESS has violated my rights: 15 U.S.C **** Section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2. It also states that a consumer reporting agency cannot furnish a account without written instructions from the consumer...I have not given any such permission.

  

  Business Response

  Date: 08/22/2022

  Case ID# ********? 
  Customer Name: ***********************;
  Customer#: ********** 
  
  First, we would like to apologize to *********************** for the problems she is having with her MOR Furniture for Less Credit Card account financed with ******** It is always our goal to ensure that all our valued customers have a positive experience with us.  
  
  MOR Furniture for Less is not responsible for the billing and collections of accounts not in compliance with the terms of the financing. We hold no finance account payments or billing records for the customer as this is personal and private information. If the customer has a delinquency on the account, we must refer the customer back to the finance company for resolution. If there are any discrepancies, we are happy to work as a mediator to find the discrepancy and work with the creditor to update the account. 
  
  *********************** has not provided any information about the accounting problems, the reason it has been put into collections nor given us the opportunity to resolve the problem, until now. We have had our finance reconciliation team investigate Mrs. ********** finance account and was able to see there is no balance due at this time. We ask *********************** contact the financier, ******* at ************** with any further questions regarding the collections status of her account. 
  
  We appreciate *********************** brining this to our attention. If you have any further questions, please do not hesitate to contact our **************** Department. 
  
  Sincerely, 
  MOR Furniture **************** 
  Complaint Resolution Team 

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled order number 07012CEWXZD on July 2, 2022 and was told my refund would be in my account by July 18, 2022. The refund paperwork shows my refund would be processed in 10 days. I messaged in and the rep told me refunds take approximately 14 business days, and I explained that is not what the Mor paperwork states. On July 11 the rep said that the payment was being processed back to my debit **** card. On July 14, 2022 I texted in and again inquired about my refund and was told my order was voided and I should receive my refund by 07/18/2022. On July 18, 2022 I did not receive my refund. On July 19, 2022 again i could not get a response and to where my refund and the rep again told me she was going to send an email. I called Mor furniture customer service and again all they were able to say is they are emailing the refund department to request and update. Mor furniture is a dishonest company, and does not hold true to what they tell consumers. No other business takes this long to reimburse a customer that paid with a debit card. Their business practices are not to be trusted and I will caution anyone buying furniture from them. I will caution our ****************** at ***************************** not to use them as they are a hard company to deal with.

  

  Business Response

  Date: 07/30/2022

  Tell us why here...July 30, 2022
  
  Destiny Furnival 
  Your Better Business Bureau
  Conciliation &Engagement Department
  Case ID# ******** 
  
  Customer Name: *****************************
  Customer#: **********
  
  
  First, we would like to apologize to ********************* for the delay in issuing her refund. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  ******************** is correct. She did cancel the order on Saturday July 2nd. All refunds must go through our corporate refund department. We handle refunds for 12 different regions and 36 different stores. Our policy is to refund within 10 business days and can take up to 14 days for refund checks that have to be mailed. It is taking a little bit longer than normal because of the limited staffing due to social distance guidelines.
  
  This was refunded to the customers credit card on July 20th. Depending on ************* financial institution should show as a pending credit until her bank clears the transaction. We thank Mrs. ********* patience & understanding in this matter.
  
  If you have any further questions, please do not hesitate to contact our **************** Department.
  Sincerely,
  Mor Furniture ****************
  Complaint Resolution Team