Complaints

This profile includes complaints for Mor Furniture For Less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mor Furniture For Less

  8996 Miramar Rd Ste 300 San Diego, CA 92126-4463

  
• 

  Mor Furniture For Less

  6965 Consolidated Way San Diego, CA 92121-2603

  
• 

  Mor Furniture For Less

  1608 Sweetwater Rd National City, CA 91950

  
• 

  Mor Furniture For Less

  880 Arnele Ave El Cajon, CA 92020

  
• 

  Mor Furniture For Less

  67555 E Palm Canyon Cathedral City, CA 92234

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a couch for this business. ***** has a 1 year warranty. Also purchased an additional 4 year warranty. The back of the couch broke do to a defect and they are refusing to repair the couch.

  

  Business Response

  Date: 01/10/2025

  Case: 22736693
  
  Customer Name: ***** ********
  Customer#: **********
  
  We appreciate Mr. ******** for bringing this to our attention. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  Mr. ******** filed a claim with Mor Furniture **************** regarding damage to the frame of his chaise lounge. He explained that the damage occurred when someone leaned against the frame, lifted one leg, and held onto the back of the chaise. The representative informed him that the damage was considered accidental, as the back of the chaise is not designed to support weight directly. This type of damage is not covered under the 1-year manufacturers warranty, which applies only to defects. However, Mr. ******** has a 4-year protection plan with Furniture Care Protection.
  He was advised to contact Furniture Care Protection to file a claim. After assistance, a technician was sent to his home and successfully repaired the frame and the damage to the chaise lounge.
  We would like to extend an apology to the ******** family for the experience they had. Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture ****************
  Complaint Resolution Team

  Customer Answer

  Date: 01/10/2025

  Although the issue has been resolved by the outside warranty company, when the chair was taken apart, there was an obvious defect.  It was clear that leaning on the couch was not the cause of the breakage.  Also, Mor gave me the run around on getting the issue resolve.  It was fixed only because of my persistence and extra phone calls.  It is also ridiculous to state thay Furniture can not hold weight and it was not used as intended.  It is clear that I should avoid the business at all cost and I will make sure to help other people also avoid this business.  

  

  Business Response

  Date: 01/15/2025

  Case: 22736693
  
  Customer Name: ***** ********
  Customer#: **********
  
  Thank you, Mr. ********* for responding to our letter.
  
  After reviewing the photos from the Furniture Care Protection report, we identified that the frame broke at a knot in the wooda natural weak point that can fail under pressure. If the damage had occurred from regular use, the manufacturer would have covered it under the warranty.However, the report concluded that the frame's top rail broke because it was used inappropriately, with someone sitting on it. This area is not designed to support the weight of an adult and accidental damage is not covered under Mor Furnitures 1-year manufacturer warranty.
  
  Unfortunately, we do not have the complete communication logs between Mr. ******** and Furniture Care Protection. It seems the cause of the damage was not fully conveyed during the initial discussions.After being referred back to us due to the confusion, our **************** team clarified the cause with Furniture Care Protection, allowing them to assist *********** appropriately, as the damage was determined to be accidental.
  
  
  Sincerely,
  MOR Furniture ****************
  Complaint Resolution Team

  Customer Answer

  Date: 01/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the response is not acceptable, however, I don't want to waste anymore.of my time.  
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1 2025 at 4: 30 Am my fire alarm in my home went off I got out bed to see what is going on and found the living room Eclectic chair on smoking with the sheets that I had on the chair to fold in the morning for massage job. I lost work for 5 days because I had no sheets to take to work, I went to **** where I bought the chair and all he said was someone going to call I have not had a call. I had to call the fire department that night and loss sleep over. please I need help, I need this

  

  Business Response

  Date: 01/20/2025

  Case: 22764292
  
  Customer Name: ****** *******
  Customer#: **********
  We would like to express our appreciation to Ms. ******* for bringing these concerns to our attention.
  Ms. ******* has claimed that the Recliner caught fire. A service appointment has been scheduled for 01/24/25 to inspect the recliner and gather the required photos for further determination from the vendor.
  Once the technician completes the inspection, the vendor will make a determination regarding the claim based on the photos and evidence provided.
  Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am incredibly disappointed with Mor Furniture's lack of compassion and support when it comes to life situations. Their *************************************** tagline on their Safeguard page is misleading. I purchased a couch and **** in November 2022, along with a warranty that I was told would cover the cushions and fabric. Due to my father's passing, I was unable to file a claim within the year, and when I finally did, it was denied.The couch and sofa are overstuffed with down feathers, causing the seams to separate. The fabric is of horrible quality. Despite the sales *** assuring me that the warranty would cover the fabric, I was told that the separation is due to wear and tear and thus not covered. My couch is barely two years old, and it should not be falling ******** a single mom working 15-hour days, I invested a significant amount of money into this furniture, expecting it to last. According to industry standards, a quality couch should last between 7 to 15 years. I expected better durability and support from Mor Furniture.I urge Mor Furniture to reconsider their stance and honor the warranty, especially given the exceptional circumstances. If a ***air is not possible, I request a ***lacement of a different couch that will uphold the quality and durability expected from such a significant investment. Their lack of empathy and understanding in this situation is truly disheartening.

  

  Business Response

  Date: 01/15/2025

  Case: 22736540
  
  Customer Name: ***** ******
  Customer#: **********
  
  We appreciate Mrs. ****** for bringing this to our attention. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  We have forwarded all photos from Mrs. ******* claim about the cushions to the manufacturer for review. The process may take some time as they consult their factory and fabric mill. We will notify Mrs. ****** as soon as we receive an update.
  
  We would like to extend an apology to the ****** family for the experience they had. Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty and the chair broke. Filed a service request and due to parts availability took about a year to get chair repaired. I asked for a warranty replacement and *** offered a small discount to purchase another chair. I declined and they repaired the chair.The technician did not get correct parts and told me he kind of had to hot wire as connectors were not compatible. The repair failed and chair is broken again. It is still under warranty and repair done about 6 months ago should be warrentied. They tried to tell me that because they offered me a replacement (small discount to a new purchase) that my warranty is no longer valid. I explained the warranty is a paid contract that they need to ******** addition over a year ago i ordered and paid for the replacement parts to properly repair the chair and they never shipped them. Each time i follow up they say i should be getting them. When i asked tonight they lied and said i called and cancelled the order. This was not the case and they still have the money i paid for the parts. To be homest they should have not made Me pay for the parts to repair the chair as it is still under warranty.MOR and the company they use for warranty are rude, unprofessional, and keep sending me in circles calling store, then warranty then sore and back to warranty both stating they are unable to assist.Someone needs to hold them accountable. Not only is the chair poor quality, they do not honor warranty that i paid for (extended). They keep dragging out waiting for it to expire.Please help. ????

  

  Business Response

  Date: 01/14/2025

  Case: 22734035
  
  Customer Name: ******** *******
  Customer#: **********
  
  We appreciate Mrs. ******* for bringing this to our attention. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  Mrs. ******* had a service appointment on January 10th to install parts related to her Furniture Care Protection claim.  The technician was able to install parts and the service has been completed.
  
  We would like to extend an apology to the Menezes family for the experience they had. Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought branded new furniture and had it delivered on 12/14/24 at 9:30am, the deliver said if we notice anything wrong to report it within 72 hours. There was a pen **** on one of the cushions so emailed customer service Saturday evening, no response. Cant get thru to a person by phone EVER so I emailed again. Got a response asking me to send pictures over a week ago and still no response from MOR.

  

  Business Response

  Date: 01/09/2025

  Case: 22722841
  Customer Name: ****** ********
  Customer#: **********
  

  We would like to express our appreciation to Ms. ******** for bringing these concerns to our attention.
  

  Ms. ******** received her delivery on 12/14/24 and notified her *********** about a pen **** on the sofa,providing photos as evidence. However, due to the fact that the photos were handled by a previous representative who is on extended leave, an exchange was not initiated at the time. I have since retrieved the photos from Ms.********** *********** and have arranged for an exchange. Ms. ******** has been informed about the exchange process.
  
  Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team
  **************

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer Name : ******** ******** Address : ***************************************** Invoice #: 12144CBKXBHA Email : ************************** Phone : ************** Customer Code : ************ I placed an order for over 4K in furniture on 12/15. I was clear with my sales ***resentative that I needed the furniture right away and if that couldnt happen I would not purchase. I have a large holiday party next week. I was told everything could be delivered by 12/19 with the exception of one side table. I was okay with this and proceeded with the purchase. Today, 12/19 the base did not arrive with my towers/bridge for a huge media center. I was told by the delivery router that the base was in ******** and I should have it by this weekend but customer service was out to lunch. Another piece has door misaligned. **************** was of no help and told me I needed to speak with my sells **** I asked for a manager to call and have yet to hear from one. When my *** called me she indicated another color was in stock and she would try and get it on the truck. After 2 hours, I called her back. She said she got busy and would look into it. Two hours later I was told that they could not get it on the truck. I asked for a call from management but have yet to hear back. I have boxes and parts in my living room. **************** told me that I couldnt move them because they would not take back if damaged. Really? You leave boxes and parts and Im having a huge party and youre telling me I cant move them, you wont pick them up, & you cant exchange until after Christmas when this issue is your fault? I have spent over 30K with *** and am a VIP customer. I will never shop here again!!!

  

  Business Response

  Date: 01/09/2025

  Case: 22712556
  
  Customer Name: ******** ********
  Customer#: **********
  
  We appreciate Mrs. ******** for bringing this to our attention. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  Mrs. ******** was assisted by our team regarding delivery. She was able to return all blue Americana pieces for the entertainment center. A credit was issued for the returned items to their Synchrony account.
  
  We would like to extend an apology to the Rederick family for the experience they had. Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rather expensive couch from ******* in January of 2023. I was upsold the protection plan under the guise that it would cover pet damage of any kind- I asked specifically chewing, scratching, etc and was told absolutely. I also was conveniently not given paperwork at the time of purchase about it. Huge mistake. My dog damaged a back pillow. I filed a claim and was basically told they lied and it ***** for me but they dont cover it. I contacted customer service for *** and was told again oh sorry you were lied to but you should have checked their website. They then offered to let me pay them MORE money to replace it. I asked for a refund on my protection plan and have gotten no response yet. I see now in other complaints a similar issue. It appears Mor salespeople have shady practices of selling this protection plan that in reality does NOTHING if you have a pet.

  

  Business Response

  Date: 01/09/2025

  Case: 22710671
  
  Customer Name: *** ******
  Customer#: **********
  

  We would like to express our appreciation to Ms. ****** for bringing these concerns to our attention.
  Ms. ****** purchased a product on 01/08/23 and later reported that her pet caused damage to it. She reached out to Furniture Care to file a claim, but the claim was denied because the type of damage wasn't covered under the protection plan. Ms. ****** mentioned that the salesperson had advised her that pet damage would be covered.
  

  However, it's unclear what information was provided at the time of sale, as the customer was given an invoice and documentation outlining the protection plan and its exclusions. When Ms. ****** contacted Mor Furniture, she was informed that certain pet damage is not covered by the plan. This was also confirmed on the Furniture Care website,which clearly outlines both covered and excluded damages.
  

  We offered to send her claim to the vendor to get a quote for replacement, but we requested current photos of the damaged product, as the vendor typically requires this information for proper assessment and replacement.
  After the denial, Ms. ****** requested a refund for the protection plan, claiming she was misinformed about the coverage. We informed her that a prorated refund could be issued, given the time the product has been in her home.

  We assured her that we would still honor the prorated refund amount and process it accordingly.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

  
  

  Customer Answer

  Date: 01/09/2025

  I did not receive any follow up after denial. Im an unsure if they meant to send it but didnt, but even when I reached out to customer service on ********, they never responded after I explained my issue. I havent been able to get ahold of anyone since my denial and have not heard from them, hence why I contacted the BBB. 

  

  Business Response

  Date: 01/30/2025

  Case: 22710671
  
  Customer Name: *** ******
  Customer#: **********

  
  Ms. ****** last communication by text with Mor Furniture was on 12/19/24 stating that she would like a refund on the protection plan. We communicated with Ms. ****** on 12/19/24 with a response to their text message advising her that we would still refund the protection plan at a prorated amount and Ms. ****** did not reply back advising if she would like to proceed with the refund.
  

  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a round T/4 CHAIR ---THE ***** WERE DELIVRED IN OCTOBER 16. Within two months the limning in one of the chairs began to peel off. i considered this a Manufactuing defect. Mr ******************** doesn't see that way. (they must sell cheap merchandise) . at the time of services i purchased additional protection which i forced to use. paying additional $59.95 for delivery. plus they added additional $5.00 fee which customer svs is not able to explain i want a detail explanation why they are overcharging the customer? i believe they are charging customer FRAUDULENTLY-

  

  Business Response

  Date: 12/20/2024

  Case: 22695539
  
  Customer Name: **** *****
  Customer#: **********
  We would like to express our appreciation to Ms. ***** for bringing these concerns to our attention.
  Delivery and Damage Report:
  The dining set was delivered to Ms. ***** on 10/15/24.
  On 12/02/24, Ms. ***** reported that the leather on the seat of one of the chairs was peeling and sent photos showing the damage.
  Warehouse Inspection:
  Upon reviewing the photos, the warehouse team determined that the damage was not a manufacturer defect.
  Authorization and Exchange:
  The customer was referred to ********************** Care, which authorized the exchange of the damaged chair.
  Mor Furniture communicated that Furniture Care would cover the full cost of the replacement chair but would not cover the delivery costs.
  A discounted delivery rate of $59.99 (plus tax) was communicated to the customer, and payment of $66.11 was collected (which included taxes).
  Billing Error and Resolution:
  During the payment process, it was noticed that there was an error, and Ms. ***** was not charged the correct amount, leaving a remaining balance of $5.60.
  Mor Furniture decided to waive the remaining balance due to the error.
  Customer Refusal of Exchange:
  Despite the exchange offer, Ms. ***** chose not to proceed with the replacement due to the remaining balance issue.
  She requested a refund for the protection plan and refused the exchange of the chair.
  Refund Process:
  Mor Furniture refunded a prorated amount for the protection plan of $105.50 to *************** which was processed back to her original payment method.
  In conclusion, Mor Furniture handled the issue by offering the exchange and covering the remaining balance due to a billing error, ultimately providing a refund for the protection plan as requested by the customer.
  Sincerely,
  MOR ********************** Customer Service
  Complaint Resolution Team
  **************
  

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch and table. When delivered they simply said my table would not fit. My table was measured. It would fit. They refused to even take it inside. I paid for the table and the delievery people refused to deliver it or even bring inside, and to top it off, the drivers looked under the influence. I called the store and the showroom was too busy to take my call according to the receptionist. This is unacceptable. They finally called me back and inconvemiemtly i now need to go back to the store and the drivers will NOT deliever my table.

  

  Business Response

  Date: 12/11/2024

  Case: 22619299
  
  Customer Name: ****** ****
  Customer#: **********
  We would like to express our appreciation to Ms. **** for bringing this matter to our attention. Providing a positive experience for our valued customers is always our top priority.
  

  After reviewing Ms. ****** order, we confirmed that the original dining room set delivered along with the living room set would not fit in her home. At that time, our dispatch team reached out to inform her that she could visit our showroom to select a different set. Ms. **** kindly visited the showroom and chose a new dining and living room set, which was successfully delivered on December 7th.
  

  We truly value her feedback and will use it to make improvements to ensure that future transactions are seamless and enjoyable for all our customers.
  
  Sincerely,
  MOR ********************** Customer Service
  Complaint Resolution Team

• Initial Complaint

  Date:11/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new set of couches on may of 2024 that cost around ***** with insurance and in oct 2024 i file a cliam because they were peeling but before file i went into the store where i bought and told them what was going on they said it was manufacturer defects and i wasn't the 1st ******** to complain and that the other ******** had his replace so they came out took pictures and there warrenty complany said they can fix it and re due my couches mind you holiday is coming up so i agreed to have them fix once they received them they no longer want to fix them that they said it was normal from wear and tear mind you i only had them for about 6 months and the had seen pictures of the peeling before being sent off now they dont want to validate there warrenty oh and ********s service is no help never can help with anything they have to contact wearhouse then wearhouse need to contact manufacturer like that our problem i spent well over ***** in this store never again lost me as a ********

  

  Business Response

  Date: 12/17/2024

  Case: 22595957
  
  Customer Name: ******* ******
  Customer#: **********
  
  We appreciate Mrs. ****** for bringing this to our attention. It is always our goal to ensure that all our valued customers have a positive experience with us.
  
  Mrs. ******' items were sent to the manufacturers repair locations in ********** for inspection to advise on the next steps including repairs. When they received the items, the manufacturer worked with their fabric mill regarding the pilling being reported on the fabric. After extensive review with their fabric mill, they advised that the pilling was not a result of manufacturer defect but normal wear and tear. The fabric can start to pill by excessive friction between the fabric and another surface,especially if it is an area that was used frequently. This is not covered by the manufacturers warranty policy.
  
  Mrs. ****** was notified about this and some options to remedy it. While it is not covered by their warranty, it will help resolve some of the issues they were reporting. Since the manufacturer does not have a direct truck to *******, they will need to send it to our warehouse in ********* first, and then we will transfer it to ******* to give back to the customer.
  
  We would like to extend an apology to the ****** family for the experience they had. Certainly, we will utilize their feedback to make improvements and adjustments going forward to ensure all customers have a pleasurable transaction with us.
  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

  Customer Answer

  Date: 12/22/2024

  But yet then they been leaving me with out my couches for the holiday once they said that they are not going to fix i told them to send it. Back it been over a month now and i still haven't received them with no estimate or where they are at and there customer service is never any help always come back with there in transit sick and tired of mor furniture i was with out couche for Thanksgiving and now christmas this is ridiculous 

  

  Business Response

  Date: 01/09/2025

  Case: 22595957
  
  Customer Name: ******* ******
  Customer#: **********
  
  We appreciate Mrs. ****** response to our letter.
  
  Mrs. ****** has been in contact with our call center regarding the transfer of the items. Due to the manufacturers location in *********, **, multiple transfers were necessary to return the sectional to the customer. Mrs. ****** has been informed of the item's transfer to the warehouse. Delivery is set for 1/10/25.

  
  Sincerely,
  MOR Furniture Customer Service
  Complaint Resolution Team

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******