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Business Profile

Garage Door Repair

Garage Door Medics
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Garage Door Medics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garage Door Medics has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 9, 2023 Was quoted $254 but was charged $354. They have a $99 service charge that they don't have the techs include in the quote so you pay $100 more unknowingly.They have you sign the work authorization after the work is done.Bait and switch

      Business Response

      Date: 06/08/2023

      After some research, we confirmed through a recorded call, the *** clearly explained the $99 service call fee plus the cost of installed parts before booking the service. ************** went on to replace a broken spring and lube and tune with a 19% discount. Our tech provided an estimate of $438 and offered a discounted price of $354 to complete the job. The $83 discount was credited to the invoice and was signed for approval. We do not appreciate the false information and offensive language that was used when speaking with our office staff.

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