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Business Profile

Gift Cards

Gift Cards Xchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Cards.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/8/2022 I submitted my ** ****** e-gift card with a balance of $150 to sell to this business. On 9/11/2022, my card was validated by the business and accepted and used by the business. I approved a payout of $67.50 to be paid via cash app, but have not received my payment from this sell order and my gift card has a balance of $0 (not used by myself.) *** contacted them several times via chat and email, and have not received any form communication back from them. I want a replacement card for $150 or the payment of $67.50 that was promised to me for my gift card.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold a ******* gift card to gift cards xchange online on 06/28/2022. I still have not received payment for the gift card and have messaged multiple times with no reply. I would like for them to replace the $29 gift card if they are not going to pay me.

Gift Cards Xchange is NOT a BBB Accredited Business.

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