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Business Profile

Glass Company

Bob's Glass & Screen Co
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a quote and a sketch 5-5-23 for a shower door. The sketch wasn't how I wanted the door situated, so I was given another sketch to match the type of installation I wanted on 5-8-23. I singed an installation agreement on 5-9-23. The shower door had arrived and been installed on 6-8-23. When I made it home that day I discovered that the glass was installed according to the first sketch. I called and sent pictures of what was installed vs what should have been installed. The owner assured me he would correct the situation by paying to have everything redone properly. After a week we had come to another agreement (he would settle on giving a partial refund of $1,000). After 2 additional weeks 6-29-23 I hadn't heard back so I called to inquire about the status of the payment. He then tried to reduce the amount he was willing to give out. I refused this lower amount because $1,000 was already less money than it would be to fix everything. Another 2 weeks has gone by without communication or a check in the mail for any amount.

Bob's Glass & Screen Co is BBB Accredited.

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