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Business Profile

Golf Course Equipment

Fairway Golf USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Course Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ***/Mdm,I am an international buyer from *********. I am not sure if this is the correct agency to seek a recourse for my situation. If not, please point me in the right direction. Your help is much appreciated.So what happened was as follows: -1.I did an online purchase that costs USD1579.87 for some golfing equipment from Fairway Golf USA on September 2022. I have attached the receipt.2.About a month later the chrome was peeling from my 5 iron and 7 iron.3.I emailed Fairway Golf with photos of the defected irons, and they did a replacement in November/December 2022 since there was a 1 year warranty from Titleist. Shipping was USD55 and I have attached the receipt.4.About 2 months later in Feb 2023, the replaced 5 irons chrome is peeling again. In addition, the 6 and 9 iron are showing signs of chrome deterioration. I have attached the photos.5.I informed Fairway Golf in the same month and they said they will get back after discussing how to handle this issue with their Titleist counterpart.6.Till today, which is April 2023, there was no response from Fairway Golf despite sending them 3 follow up emails regarding the situation.At this point, I would like to know what my options are? How should I proceed in resolving this matter?Thank you for your attention and best regards.

    Business Response

    Date: 04/13/2023

    We are having a new set being built at the manufacturer to be sent to him.

    The replacement irons are taking a while to build at the manufacturer.

    Customer Answer

    Date: 04/14/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    In Addition, I would want an estimated time of delivery so that my warranty will not expire.

    Regards,

    *******************

     


Fairway Golf USA is NOT a BBB Accredited Business.

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