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Business Profile

Gunsmiths

Triple K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from the website, ORDER #T-107126. When I received the item it clearly showed manufacturing errors. For example, the factory screws do not even fit in the holes provided. To use this item would require heavy modification, I contracted the company about my concerns. I provided pictures and requested a return label to send back the improperly manufactured item. After a brief email exchange I was contacted by ***** ***** of Triple K, he assured me that they would send a return label to the requested address. This was on 12/5/2024. After a couple weeks I had not received the return label, so I followed up. No response, I continued to follow up regularly. They never responded and I never received a return label or refund for the product.They have me no other recourse than to reach out to the BBB for help as I am disabled and on a fixed income. I still have the product in its original packaging and shipping container waiting to be sent back so I may receive my refund. Correspondence with the company is attached below.

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/5/21 we placed a order to have 200 Star BM magazines to be produced by Triple K MFG.On 5/10/21 we received in the 200 magazines produced by Triple K MFG.On 8/24/22 we finally had finished testing of the magazines sent to us to find out that all of them were defective. The followers and magazine bodies for sure had issues/were not produced to spec to function properly.Sent email on 8/24/22 to MFG about issue and received a response back from "Customer Support" telling us "We are terrible sorry to hear this. Please send them back to us, we will be glad to replace the springs for you."Well the springs where not the issue at all. But we figured they knew what it was about as they told us to send them back. And that they would reach out to us if they had any further questions. The original message we sent them was "This is ****** from *********************. We had placed an order with you in May of 2021 for 200 Star BM magazines. We are finally getting around to using them and have realized all of the followers were bent incorrectly and lock the slide back when there is one round left in them."By all rational thinking they are doing warranty repair and would contact us if there was issues, we needed these products back.Then on 10/13/22 our accounting department realized that we for some reason got a partial refund from Triple K that they asked us about. We found that that instead of Triple K honoring/repairing the magazines they sent a refund so we asked about it.They stated "Unfortunately, that restocking fee was charged because all of these magazines were functioning perfectly. We tested them and had no issue with any of the mags you returned.The other reason why you got charged with a restocking fee is because it took you over a year to mail them back."We never asked for or wanted a refund, we want our mags fixed and returned. Refund was not complete either.

Triple K is NOT a BBB Accredited Business.

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