Complaints

This profile includes complaints for All Valley Home Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

All Valley Home Care has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  All Valley Home Care

  3665 Ruffin Rd Ste 103 San Diego, CA 92123-1871

• 

  All Valley Home Care

  8855 Balboa Ave #A San Diego, CA 92123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret to inform you that the caregiver whom I engaged to provide assistance to my partner exhibited a distinct lack of maturity and an alarming frequency of lavatory visits. Their behavior resembled that of an adolescent overseeing children rather than that of a professional caregiver. Furthermore, their communication skills were severely lacking, and they often displayed a passive-aggressive demeanor. However, it is important to note that the responsibility for hiring this caregiver ultimately lies with the individual who prioritized control over the provision of quality care.I must emphasize that this establishment fails to deliver genuine care, and I strongly advise against entrusting your loved ones to their care. In fact, I explicitly warned the proprietor that I would not even trust them with the care of a flea, let alone a dog or cat. Their lack of competence and failure to adhere to established protocols render them a significant liability. Unless there are substantial changes in management, one should not expect the staff to provide adequate care. I implore you to exercise caution, as the caregiver's boss is utterly untrustworthy and incapable of even overseeing the growth of a weed. It is disconcerting that he interprets friendly behavior as flirtation and resorts to the "oh, sorry" routine when asked to back off. Moreover, he struggles to comprehend that he does not possess the authority to dictate what is appropriate or grant *********** This individual's immaturity is truly astounding.It is imperative to recognize that this establishment is an abomination to the well-trained caregivers who genuinely care for their patients. Ironically, they had the audacity to inform me that they could no longer provide their services. My response was one of relief and gratitude. They claimed they would arrange alternative care services, but my immediate inclination was to reject their offer outright. I have no desire for them to interfere, meddle, or engage in any other activities, as they lack the necessary skills and abilities to provide adequate care. They are nothing short of a walking, talking nightmare. I must commend their employees for enduring such a deplorable work environment; they deserve a raise for enduring such abhorrent conditions.The caregiver who visited my home on a daily basis was visibly stressed and anxious. It became evident that his anxiety stemmed from his interactions with his boss. This is far from normal and only serves to exacerbate an already challenging situation. To make matters worse, when I sought respite from my caregiving duties, I found myself burdened with the additional responsibility of supervising the caregiver. It felt as though I was participating in a therapy session for the caregiver, centered around his grievances with his boss. When this was not occurring, the boss would instruct me to relay messages to the caregiver, which I found to be an unreasonable expectation. I am not a therapist, nor am I a secretary. I am unable to comprehend their definition of care, but I would never entrust the well-being of a senior citizen requiring medication and hospital-level care to their establishment due to their evident liability. It appears that they struggle with even the most basic arithmetic, as they cannot seem to add two plus two plus two.I must acknowledge that the woman who answers the main line is decent, and I applaud her for persevering amidst such incompetence. Speaking with her was the only positive aspect of this entire experience. She was kind, respectful, and provided comprehensive explanations regarding the foundation of the establishment. Whenever I had questions or concerns, she promptly provided the necessary information. She also made an effort to present both the caregiver's and the establishment's perspectives, allowing me to address any issues directly with the caregiver. Her approach was refreshingly open and devoid of any domineering or passive-aggressive tendencies. In fact, I believe she would be better suited to running the business in its entirety. The rate of success would undoubtedly improve if they were to hire individuals who possess superior self-management skills compared to those exhibited by our caregiver.In conclusion, the dynamic between the boss, who acts as a bully, and the young adult caregiver, who is clearly ill-equipped to thrive in any environment, let alone one involving the care of senior citizens, is deeply concerning. I implore you to exercise caution and consider alternative options for the care of your loved ones.An apology for making me an issue when i had told the boss i was done with his caregiver the day before and he begged me to give him another chance so i do and like the control freak he is discards us due to his poor management skills and his caregiver all they did was create drama lie about eachother and wasnt time in my life and tbe senior at hand!