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Business Profile

Home Warranty Plans

HISCO Home Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for HISCO Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see

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HISCO Home Warranty has 3 locations, listed below.

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    • HISCO Home Warranty

      16885 W Bernardo Dr #360 San Diego, CA 92127

    • HISCO Home Warranty

      15373 Innovation Dr Ste 250 San Diego, CA 92128-3428

    • HISCO Home Warranty

      7567 Amador Valley Blvd Ste 200 Dublin, CA 94568-2443

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Home warranty mis***resented their services and provided false sense of security. It was recommended my 20 year old hvac be ***laced. It presents safety issue for the home. The tech ***orted failed blower motor with impending failure of condenser coil. They recommend I stop using the unit immediately and provided estimate for ***airs totally 7300 but ***lacement is what is recommended for safety and overall proper function. I have been without heat for days as i submitted all required documents to the home warranty. They offered only 400 dollars to just ***lace motor and nothing more. Im not allowed to ***lace the unit or Ill receive no money. The *** then yelled at me and accused me of lying about documentation when I said I have no heat and the system is inoperable. This is a scam. And people need to know it. I know cant use any of this warranty and I relied on them to help me afford the needed ***lacement. I would have never wasted my money on these crooks. I dont see how you can even work for a company like this.

      Business Response

      Date: 02/03/2025

      This file was sent to *******************. HISCO was purchased by ***************** Home Warranty in February of '15. We have not had any interactions with HISCO in nearly a decade. 

      ***************************************************************************************************

    HISCO Home Warranty is NOT a BBB Accredited Business.

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