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Business Profile

Hookah Bar

Simba Hookah Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was myself and two friends there 11/10/2023 and one friend had to use the restroom, we went to the restroom and security was being inconsiderate of the circumstances. There was a line for the ladies, no line for the men's so we decided the men's stall was the best option, after just watching 2 women leaving the stall. As we were waiting, a security guard said he needed to use the restroom, cool we let him go ahead. He came out of the stall and said we need to wait till he cleans it. We waited, after awhile she just went ahead and used it. The guard at the door felt a way because she used it, decided he wanted to kick us out of your establishment. When she came out we went back to the section, they called backup so it was a female officer and others that came over hostile for absolutely no reason. I asked what the issue was, she used the restroom and we're good now why do we need to leave. She said she doesn't care we need to get out. I told her we spent money on hookah and drinks and it was pointless to kick us out, the female officer started grabbing me and I told her that's not necessary, she started swinging on me so I defended myself. They all started pushing and shoving us all around the establishment to the front door, leaving my belongings. My other friend stepped in between trying to deescalate because again it was all unnecessary. Once outside, they continued to be hostile and very aggressive. My friend that had nothing to do with it asked to grab our belongings, they told him no only the white girl can come back in. She tried and they said we have to come back in the morning. I said absolutely not, we need our belongings now if you're kicking us out. They proceeded to deny us. We stayed outside until the main aggressor finally decided to bring our belongings out, I snatched my phone out of his hand and he decided to go out of his way to pepper spray my friend, threw her to the ground then made it a point to go around the whole group to pepper spray me.

Simba Hookah Lounge is NOT a BBB Accredited Business.

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