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Business Profile

Identity Theft Protection

OmniWatch LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I clicked on OmniWatch from the the Truth Finder website, (I had a membership with Truth Finder), I was curious of what they do. They automatically charged my account $9.99, for a monthly membership of $9.99 monthly. This website pulled my credit card info from Truth Finder. This is extremely alarming to me. I will file a complaint about ************* as well. I have attached a screenshot showing that I HAVE NOT even set up an account and they have already charged my account! I have also attached the "receipt" that was emailed to me... they got my email address from Truth Finder as well. They got all of my information from one click.I have reported fraud on my credit card, so Omni will not get paid and have cancelled my membership with Truth Finder.

    Business Response

    Date: 02/04/2025

    Dear ******* *******,

    This response is in regards to the consumer complaint from ***** ******, ID ********. 

    OmniWatch and TruthFinder are products of PeopleConnect. OmniWatch offers advanced identity protection and online threat monitoring. While we partner with *********** to provide these features through their online platform, if you selected to take advantage of the identity protection feature, you would have been directed to the OmniWatch website, which will guide you to our registration page, where you can peruse our various membership choices and choose the one that most suits your needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before confirming payment. Each user is also required to check a box separately agreeing to those terms before being charged. OmniWatch members have the option to end their membership whenever they wish, either by accessing their account online, reaching out to our phone support, or by emailing our support team.

    We have cancelled all memberships and refunded ***** ******* account back to the payment method used to enroll, and no further charges will be incurred. She may confirm this credit with her financial institution within 3-5 business days. 

    Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

    Sincerely,
    OmniWatchSupport


OmniWatch LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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