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Business Profile

Information Technology Services

Slashdot Media

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Slashdot Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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Slashdot Media has 2 locations, listed below.

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    • Slashdot Media

      225 Broadway Ste 1600 San Diego, CA 92101-5000

    • Slashdot Media

      225 Broadway #1600 San Diego, CA 92101-5000

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PMG signed a contract with Slashdot media in March 2022. At the time, we did not realize the contract included an auto-renew provision unless 10 days notice was given. Independent of the Slashdot contract, PMG made a strategic pivot in July of 2022, rendering the investment in Slashdot a sunk cost. Slashdot was marketing to potential customers that were no longer in our target market.The contract auto-renewed through a credit card charge in 2023 without either prior notice of renewal or a confirmation of renewal. This renewal was further obfuscated when PMG received a promotional email from Slashdot Media touting the benefits of upgrading from our current "free" model to the paid model.In 2024, the renewal was once again processed on March 2, 2024 without notice or confirmation. This charge was observed by PMG on March 8th at which point we immediately reached out to Slashdot and asked them to reverse the charge. Since that time, Slashdot has refused to reverse the charge, continued to stress the value they have provided (again, to a market we are no longer targeting) and pointed to PMG web tracking issues as the reason we are not understanding their value. PMG has repeatedly stated that we are happy to engage in conversation of how Slashdot can support our new goals and our willingness to pay for these services, but as a prerequisite, need to see the good faith effort of receiving a refund for services not yet rendered. Slashdot has stood firm that they will not process the refund without additional phone calls when there is nothing to talk about.Without the good faith refund, any future engagement will feel more like a hostage negotiation than a true value proposition.I've attached copies of the contract, the first and only payment confirmation we've received, and the promotional email in April '23 AFTER the sneaky auto renewal in March '23

    Slashdot Media is NOT a BBB Accredited Business.

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