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Business Profile

Liquor Store

Divine Wine & Spirits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some Elfbar vapes last year in November. I emailed them in ******** to ask where they were and got told they were being shipped that day. Ithas been 2 weeks since and I get in contact with them today and find out my order was still there, not even packaged to be sent. So, not only did I wait for over 2 months, but I was lied to and then they canceledy order after I got fed up with it all. I am done taking the high road and am sending this to you all. I hope you all can at least shake thingsup there vecause that made me so mad.

  • Initial Complaint

    Date:12/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has no phone number to contact in regards to an update on shipping of the product and they have been completely unresponsive to multiple email sent to *************************************** requesting for a shipment update. I have received no communication from this company.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a four 4-packs of IPAs on Sunday, November 3rd and they have not been shipped nor have I received a confirmation email or text from them. There does not seem to be a phone number or email address to contact

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online delivery of 3 bottles of rye. Despite repeated assurances that they would ship the product, they have not done so. I requested a full refund, but have received no response.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order in May 20. It is now May 28 and my order has still not shipped. I have emailed the company at least 4 times and I have called 3 times and have left a message. I have heard nothing from this company that promotes fast shipping and 24/7 customer support.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/3/23, I purchased a collector's Napolean with case and shipped it as a gift to a friend in *******. Paid $172.04 Upon arrival, the case was broken. I called and talked with **** and he offered a full refund (if my friend shipped it back to ********** (which would have been very expensive), a 30% discount or wait until the first of the year to see if **** could get a replacement case. Now the time to dispute this charge has passed with my credit card and **** will NOT CALL me back. I have called him over 10 times with no response. ***"T BUY ANYTHING FROM THIS COMPANY!!

Divine Wine & Spirits is NOT a BBB Accredited Business.

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