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Business Profile

Loan Servicing

Personify Loan Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHARGE-OFF DEBT IS TAXABLE INCOME AND CAN NO LONGER REPORT TO A CONSUMERS PROFILE VIOLATING 15 USC 1681 EB

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a loan with personify, up until last month I have been able to make my bi-weekly payments. Ive been having some Financial issues due to the increase in the cost of living. I have called Personify three times abs begged them to please help adjust my payment amount from ****** dollars a month down to ****** dollars a month. *** told them I didnt want to default on my loan but needed help. They have refused to rework the loan, make any loan modifications and offered no help to my repayment issues. They have stopped automatic withdraws, however that doesnt help with repayment options. Ive already paid back over $3900 dollars that went to only interest. My Interest amount on this loan is 73 percent. Only 600 dollars went to the loan principal. I know this is my responsibility and I signed the loan agreement two years ago. I really would like to have help making affordable payments. I am recurring penalties and late fees every week. Please help me. Thank you, ***************************

Personify Loan Services is NOT a BBB Accredited Business.

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