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Business Profile

Loan Servicing

Vervent Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Vervent Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vervent Inc has 10 locations, listed below.

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    Customer Complaints Summary

    • 367 total complaints in the last 3 years.
    • 76 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* ********************************************************************************** April 9, 2024 To: Better Business Bureau (BBB) **Complaint Against:** SPRINGOAKCAP **Address:** ************************************************* **Account Number:** ********* **Description of Issue:** - $666 collection lacks validation - No CELTIC BANK contracts/statements - Illegal balance inflation **Desired Resolution:** Permanent removal from reports. Sincerely, **** ******* ********************** ************

      Business Response

      Date: 04/15/2025

      The address listed in the complaint is for Vervent but we do not service the SPRINGOAKCAP accounts and were unable to locate the account number listed on the complaint.  Ms. ******* should reach out to SPRINGOAKCAP with her concerns. 

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** *************************** and I am in the US NAVY. I have been deployed for 2 years and prior to that based in ********* for the last 8 years. Your company first digital bank has allowed someone to open an account under my information at an address that I have not lived at in over 7 years to open and account fraudulently without my knowledge or permission and the representatives are refusing to remove this information from my credit reports. I have filed multiple complaints about this and exhausted myself before my last resort which is contacting an attorney as this is a violation of my rights at this point. The IDENTITY THEFT reports and documentation were all sent to your company first digital and clearly showing I do not even live in the STATE where this account was opened or anything and they have refused to remove it. Even collection agencies have verified that it was fraudulently and your company first digital bank/synovus refuses to comply. I had multiple accounts opened fraudulently and each bank tooo care of it swiftly EXCEPT YOURS who seems determined to cause me financial harm and distress and violate the **** as well as mt rights. I ask one last time before I have to contact an attorney to deal with this situation. Please remove me from your system and remove this account off my credit report. I would kindly appreciate your company doing the right thing instead of ignoring the obvious and continuing to hurt my family financially due to identity theft and fraud.

      Business Response

      Date: 08/26/2024

      We have explained in previous complaints that when the account was opened, we received a copy of a utility bill that verified the address at *********************************; we received a copy of your social security card; and a copy of your drivers license. Multiple payments were received in your name.  Additional information is needed to reopen the investigation.  If you were a victim of identity theft, a copy of the police report can be provided along with an explanation of how your checking account and debit cards were used for payments. 

    • Initial Complaint

      Date:07/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to call customer service today to find out the mailing address and fax number to send over impertinent information. The young **** "***' is whom I spoke with today at 10:41 est and would not provide it to me which I found rather odd.

      Business Response

      Date: 07/31/2024

      We have completed our investigation and were unable to locate an account under your name using the information provided in the complaint.  Please provide additional information so that we can further investigate.

      Customer Answer

      Date: 07/31/2024

      what is the fax number or mailing address for this business? 

      Business Response

      Date: 08/01/2024

      Please provide the type of account you have and we can provide this information.

    • Initial Complaint

      Date:07/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with bank card Missouri. I do not have a contract with lvng funding. They did not provide me with the original contract as requested

      Business Response

      Date: 07/26/2024

      We have completed our investigation and were unable to locate a credit card account opened under your name issued by ******** of Missouri. Please provide additional information so that we can investigate further.

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024, I noticed fraudulent transactions on my ***** **** **** *******************. I called on 6-6-24 and advised the company and asked them to cancel/reissue my card and told them which transactions were unrecognized. The company required me to complete a one-page sheet related to EACH unrecognized charge and then fax/mail it over to them. I completed all of the paperwork and attempted to fax the documents only to find their fax number is no good, so I printed/mailed it. I then got a letter stating that they were investigating the charges and would get back to me. Then, today I received a letter stating that they completed their investigation and found ALL charges to be valid because they were online transactions (e-commerce) - which is a lie. Nearly 90% of them were NOT online transactions (****** **** ******** **** *********** ******** etc.) I requested a new card with a new number be sent to me (a month and a half ago) which has STILL not been received. Additionally, there was one transaction from iPostal on 5-9-2024 for $169.57 which I submit in the same batch of disputes. I do work with this merchant, however, for this charge, I instructed them VERY CLEARLY not to exceed $40 when shipping a package and they disregarded my request entirely and sent the item overnight and charged my card $169.57 and are refusing to refund the difference. As far as a resolution, I paid this card off IN FULL today, the current balance is $0. Once all of the unauthorized/fraudulent items have been credited to my card, I would like a CREDIT BALANCE REFUND CHECK to be mailed to me at my address on **** ***** ***** ** ****** and then this card account SHOULD BE CLOSED. I do not want to work with a company filled with liars and cheats and who wont cover fraudulent charges as they are supposed to do. I do not wish to have a relationship or account with this company any longer, so please refund all of the unauthorized/fraudulent charges via check and CLOSE THE ACCOUNT. I'm done.

      Business Response

      Date: 07/23/2024

      We have completed our investigation, and our response is explained in the letter attached.

    • Initial Complaint

      Date:07/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint of Fraudulent Account Opening Date: February 7, 2022 Account Amount: $0.00 Dear Better Business Bureau,I am filing a complaint against TOTAL ********* for an account opened in my name on February 7, 2022, for $0.00, which I did not authorize. This incident points to identity theft, and I seek your help in resolving and correcting this fraudulent issue.

      Business Response

      Date: 07/16/2024

      We have completed our investigation and were unable to locate a Total **** credit card account opened in your name in February of 2022.  Please provide additional information so that we can investigate further.  

    • Initial Complaint

      Date:05/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** **** has drawn ( this week) from my account I called them and she said they can't find my account. I told her it was because i don't have one. Not even a card!! They have given me the run around. They have my money and i want it back. I have been to my bank to file fraud. . please shut this scam down!!!

      Business Response

      Date: 05/17/2024

      Total **** has been unable to locate the payment of $299.00.  If ****************** can provide additional information about the bank account used, we can investigate further.  ****************** can also contact her bank to let them know this was an unauthorized payment and the funds can be returned to her.  

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC **** Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC **** Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from TOTAL ************* adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: ************ I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*************************

      Business Response

      Date: 01/04/2024

      This complaint is a duplicate to the complaint #******** filed December 20, 2023. No new additional information has been provided and our response remains the same. 

    • Initial Complaint

      Date:09/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *************** N A I do not have a contract with LVNV FUNDING LLC the collection agency they did not provide me with the original contract

      Business Response

      Date: 10/19/2023

      Vervent does not handle the Credit One Bank.  Please provide additional information so that we may investigate more.  

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint on my own behalf. Upon reviewing my credit record, I discovered an unauthorized item. Despite sending them letters over 30 days ago, they have not responded and failed to provide adequate validation. I kindly request your assistance in resolving this matter, as I am considering legal action.

      Business Response

      Date: 06/22/2023

      Hello, 

      Additional information is needed to locate the account.  Please provided the account number that this complaint is referring to.

    Vervent Inc is NOT a BBB Accredited Business.

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