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Business Profile

Mailing Services

The UPS Store #3183

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st complaint Apple Watch Package was dropped off to Jazmyn. She never scanned it in. I have a statement from her that it was dropped off Ive asked them to check surveillance as to where my package went 2nd complaint I also just recently dropped off another package with ****** but knew to get it scanned with receipt. That was on 7/5-7/14 I lost the receipt and asked them to check their surveillance video of when I dropped it off

    Business Response

    Date: 07/18/2023

    BBB, ******************,

    First, please note that ********************* is no longer the owner of The UPS Store #3183.

    Second, we regret that ****************** has had a poor experience with **** However, we did not sell her the ************ we solely acted as an entry point or drop off location for her package to the *** network. The shipping label in the attached photo indicates the account # of purchaser of the prepaid label in the six digits succeeding the "1Z." Specifically, the account # is ******. I am unable to discern what business may own this account.

    ****************** chose to drop off a prepaid *** package at our location without waiting for a confirmation / receipt, against our recommendation. Also as noted, ****** went above and beyond to suggest they at least take a picture of the package to keep the tracking information. She also went out of her way to provide written confirmation that the package was left at our facility, after the customer belatedly changed her mind and desired proof.

    ********************** statement that we did not scan the package into our system is hearsay. She chose to leave without a receipt and would not have been able to witness whether the package was or was not scanned. I can assure you that our staff accepts and scans hundreds of packages a day, and that *** picks all of them up at the end of each shift. ********************** package left our building that evening and into ***' custody.

    ****************** asks for a refund. Again, we did not sell her a service or accept payment. She would need to call the *** account holder ******** to submit a claim with **** They will first place a tracer on the package to seek its whereabouts and / or proof of delivery. They will then assess whether a claim for loss should be opened and the account holder can seek reimbursement.

    Thank you,

    *************************

    Corporate Solutions Manager

    The *** Store

    ************

    ***************************************

The UPS Store #3183 is NOT a BBB Accredited Business.

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