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Business Profile

Marijuana Sales and Services

The Strainbank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday, March 13, 2024. **************** made a delivery(50 cuttings) for ************(apparently partners) from ********. I was contacted by ************ from my dealings with his company from last year. I made a purchase from him, received my cuttings on the 13th of March, and since then, almost on a daily occurrance, my cuttings have died. I am now down to 19. Checked cuttings for roots, none found. Contacted ************ regarding getting replacements, he then proceeded to insult me, then told me to call ***************, his partner. Which I did. He didn't pick up. A gentleman named ******* answered, took a message stating he would have ****** call me back, no reply. Sent them pix showing the lack of roots, again, no reply. I would like cuttings, good VIABLE cutttings, or my money back($900).*****************************

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left a review because their site claims that you will get free seeds for leaving a review, not to talk about the "free seeds" they do not exist! It's been a couple of months, there are no free seeds, bait and switch! They want me to pay them ***** for shipping, that is not what we agreed to, I have all the text messages from both of the phone numbers, the one from the site and the one that number has you communicate with to confirm, so you get a confirmation message and these con artists get months of five star reviews. Please do not trust this is a scam company I have correspondence from two numbers, one person claiming the name ****, I have shared them with the better business bureau. They are scammers of the worst kind, and unfortunately they have gained positive reviews for their lies

The Strainbank is NOT a BBB Accredited Business.

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