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Business Profile

Marketing Software

Cloudbeds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the Cloudbeds property management software only. After a few months of service I realized that they were charging me for an additional product that I never requested. They charge a 15% commission for reservations made directly through them. Not a service I need or want. After asking to cancel they informed me that I would still have to pay for future commissions even if the reservations are never completed. Meaning that if a guest cancels and I receive no income, then I would still need to pay them the commission. I have requested a resolution from them, but this appears to be standard business practice for them.

  • Initial Complaint

    Date:08/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 17th, I received 2 "welcome to Amplify" onboarding emails indicating that I had been signed up for an additional service I had not signed up for. I've been attempting to contact customer service for a week via multiple emails and chats attempts, and they will not respond. **************** is virtually unavailable within this company, which is inexcusable for the price they charge. I need to know how I was suddenly signed up for this and to make sure it isn't an additional charge.I'm also having problems with my minimum night stay settings and again, no response.

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were using Cloudbeds to design a website for us. We made it clear to our sales **** ***** our hospitality consultant, *** that we only wanted a website built and would decide after that if we wanted any other services offered. We started the process in Oct. In Nov we were billed for services other than building the website. My assistant contacted **** and told him to stop charging us because we had not decided to move forward with any other services and our website was not active. He said he would stop the charges. In March, we recd several chgs pertaining to a website that is live. Ours is not. *** was notified. She offered only to refund a portion of the chgs. I said not acceptable, refund all except the one time fee for building website. I also requested a copy of our zoom call because they record them all. She has refused to reply to any emails, **** has not responded. The money has not been refunded. They were not given permission to chg me for anything other than building the website. At this point, I consider this theft. I definitely feel misled. And the fact that no one will respond to me, I will be sending a copy of this notice to my bank, as well as the 10 members of their leadership team. *** states that she is going to continue to charge me noting that our website is live. The reservation system that has to be built first is not complete as there have been several issues with pricing. I have not chosen a website template or talked with the team that does the website building after the reservation system is complete (because the reservation system is not even done yet) so there's no way the website can be live. I feel this is a scam.

  • Initial Complaint

    Date:12/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Cloudbeds for about a year and I sold my business. (*******************) There is no contract and requested to cancel my account over a month ago. All I get told is that they will transfer my request to the billing department. After that, I hear nothing else. All I want is for my account to be canceled! Their customer service is horrible!

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