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Business Profile

Marketing Software

Housecall Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company calls, nonstop, pretending to be a friend, then finally saying theyre from the company there from after being ***** repeatedly to stop calling they still call daily and pretend like theyve never been told before. Even after I yelled at them, I rally they still do it. It is illegal and Im on a no call list also.

    Business Response

    Date: 06/10/2024

    Hey *****, sorry to hear about your experience as we definitely aim to serve you. I can confirm for you that as of today you have been added to our Do No Call list and should no longer be contacted about the company. 

    We sincerely apologize for any inconvenience this may have caused and should anything change hope that you will consider Housecall Pro for your future business needs.

  • Initial Complaint

    Date:06/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company continues to harass us and tie up our customer service lines with sales calls. We have asked them to stop countless times.

    Business Response

    Date: 06/07/2024

    Hey ****, sorry to hear about your experience as we definitely aim to serve you. We've been researching on our records and per this request placed you (with number ending 8482) on the Do Not Call list. Can you please confirm if there is any other phone number to be added on that request ? 

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was promised a 50 gift card by watching a zoom presentation and I was actually sold on signing up . Once we were done they proceeded to tell me that the gift card will be at a later date, which I was not told. I was told that I would receive it a minute the presentation was done so I didnt said OK lets see what happens if they try to not give it to me I know what kind of business theyre running and Im not signing up and sure enough here we are, a week later and nothing received received

    Business Response

    Date: 06/07/2024

    Hey ****, sorry to hear about your experience as we definitely aim to serve you. I'm looking into this for you and want to confirm something: 

    We sent an email to ********************** with a form that we need you to fill out to send the gift card, was that completed ? 

    Customer Answer

    Date: 06/07/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for trial. Never wanted to continue the service. Could never get the service cancelled or refunded. Had to contact my credit card company and ask them to decline the transaction. If this is their service as trial my god stay away as subscriber

    Business Response

    Date: 05/10/2024

    Hey ****, sorry to hear you've taken the decision to cancel but we're here to help you out in any way you need. We're looking into your cancellation request and will reach back out with confirmation once it has been completed.

    We sincerely apologize for any inconvenience this may have caused and hope that you will consider Housecall Pro for your future business needs.

    Customer Answer

    Date: 05/10/2024

    they are still asking to call me!!!

    what cant they understand that I want it cancelled and refunded!!!

    pure scam!!!

    Business Response

    Date: 05/13/2024

    Hey ****,

    Just closing the loop here, we understand that know you have received the needed confirmation emails. Please let us know if there is anything that comes up and how we may be of service in the future.

    Customer Answer

    Date: 05/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme dissatisfaction with the level of technical support and customer service I have received from your company over the past three weeks.For the past several weeks, I have been attempting to resolve a technical issue with my account. Despite numerous attempts to reach out for assistance, the problem remains unresolved. This prolonged period of technical difficulty has caused significant inconvenience and frustration on my end.Additionally, I must bring to your attention the unprofessional conduct displayed by your managers during my interactions with them. Their demeanor was dismissive, and they demonstrated a lack of empathy and willingness to assist. Their behavior was not only unacceptable but also reflective of a severe deficiency in customer service skills.As a loyal customer, I expect better treatment and prompt resolution of issues from your company. The lack of attention to my concerns and the unprofessional conduct of your staff have left me deeply disappointed and considering alternative service providers.I urge you to take immediate action to address both the technical issue with my account and the behavior of your managerial staff. Your prompt attention to this matter would be greatly appreciated.I look forward to a swift resolution and a satisfactory response from your end. Please feel free to contact me at ************ to discuss this matter further.

    Business Response

    Date: 05/07/2024

    Hey ***, sorry to hear about your experience as we definitely aim to serve you. Thank you for thanking the time to submit this feedback as its the priority for us to provide the highest level of customer service possible. Upon thorough examination of your account we have noticed that you technical support issue has been resolved since you last communicated this feedback. Rest assured we will definitely take the needed actions on our side and please let us know if there is anything else we can help you with. 

    Have a wonderful day! 

    Customer Answer

    Date: 05/07/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    House Call Pro has charged me $199 a month for 4 years, which equals almost $10,000. I have never used the app and they told me they were going to cancel my payment and refund the money but instead, continued to charge me year after year. They're onboard department were never able to to do their part and make the meetings, we had scheduled three separate times, while myself & all my employees wasted their time waiting for the House ******************* to call us and wouldn't even answer the phone when I called them to see what was going on. Again, this happened three times in a row. Never able to get us on board with the House Call Pro app. I recently found out that I've still getting charged for their service and have never used it one time. Be aware of this company & stay far away, they take your money, make unfulfilled promises and don't care about their customers. All they care about is getting your money. They talk you into giving them your money before you even get signed up and say there is a ********************************** case you don't like their service . Well, they never give your money back. They just keep on charging and if you don't see it on your statements, it gets charged year after year after year..Again, the do NOT refund the money even though they tell you that right up front it's an absolute gimmick.

    Business Response

    Date: 05/03/2024

    Hey ****, sorry to hear about your experience as we definitely aim to serve you. We're currently investigating this situation and will be following up with you shortly as more information becomes available ! Please don't hesitate to reach out and we're looking into it. 

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my bank account $1250 for their services. I have no deal and have never made a deal with them Somehow my bank account was charged

    Business Response

    Date: 05/02/2024

    Hello ****,  After reviewing this information there seems to be a misunderstanding. Those $1,250.00 that you were billed was not Housecall Pro charging you but a Merchant (that uses Housecall Pro) that charged you for services provided. Said merchant is ACE Pool Repair & Replaster.

    Hope this give some clarity into the situation and please let us know if there is anything else you need.

  • Initial Complaint

    Date:04/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel service but cant get confirmation. They are saying my account will stay in effect until after the next billing cycle. I tried canceling before and they instead gave me 3 months to try their services. I do not want their services and have gone with another crm that actually does what they say it was supposed to. This service was offered by a telemarketer that promised me a lot but nothing works right. I do not want to be contacted by this service only end it and have them delete all of my information including my payment information that they do not authorization to store or use

    Business Response

    Date: 05/02/2024

    Hello *******, sorry to hear about your experience as we definitely aim to serve you. We can confirm that your account has already been cancelled with effective date of 04/29/24.

    We sincerely apologize for any inconvenience this may have caused and hope that you will consider Housecall Pro for your future business needs.

    Customer Answer

    Date: 05/02/2024


    Better Business Bureau:

    Although it was a hassle to get a confirmation of the account being canceled I did finally receive email correspondence confirming the cancellation. The rep ****** also called to confirm, which she was very nice about it and apologized for the inconvenience. With that being said.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     


  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a user of ********************** since 2022. During that time I had one customer dispute a credit card transaction after I won the dispute Housecall Pro is now withholding my funds which total over ***** dollars. After speaking with ****** she provided me with their legal teams email to communicate via Housecall Pro and said that all other communications will now need to go through the legal department. Talk about a company that does not have your back, they would not even give me a reason why they were withholding the funds. It is funny how they withdrew these funds from my account immediately but believe they have the right to keep my money.

    Business Response

    Date: 04/15/2024

    Hey ***, We're sorry for the inconvenience. Due to recent disputes, a reserve will be held on your account for 90 days to cover any potential disputes. After this period, if no further disputes occur, the funds will be released. If disputes persist, further review will be conducted to determine release timing.

    Per our terms of service, *********************************************, If we have reasonable suspicion of misuse, we may temporarily suspend or delay payments to you and/or designate an amount of funds that we must maintain in a separate reserve account (a Reserve) to secure the performance of your payment obligations under this Agreement. We may require a Reserve for any reason, including if you have a high rate of Chargebacks or refunds, or other indications of performance problems related to your use of the Service. The Reserve will be in an amount as reasonably determined by us to cover anticipated Chargebacks, returns, unshipped merchandise and/or unfulfilled products or services or credit risk based on your processing history or such amount designated by our processor. 

    We apologize if that is not the outcome you were looking for but we ************ you as best we can.

     

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charges you and then no way to cancel it on there website. Monthly they are charging me February and march twice $184.04 after the initial $291.85 in January and their support wont help also no way to remove my card from their website. So far I am out $659.93 dollars. Stay away from them.I cancelled on 1/31/2024 because their software sms messaging was not working and that was the only reason I wanted their service. Have not received any refunds.

    Business Response

    Date: 03/26/2024

    Hello *****, I apologize for the inconvenience you've encountered. After reviewing your account and the chat records, it appears that there was some miscommunication on our side at the time of you first cancellation request on 01/31. For that reason, we'll make your cancellation effective at that point. We see you disputed those charges after said date therefore, we will accept the dispute and those funds will be returning back to your original payment method shortly.

    We sincerely apologize for any inconvenience this may have caused and hope that you will consider Housecall Pro for your future business needs.

    Customer Answer

    Date: 03/28/2024

    there website did not worked as advertised. The sms messaging is flawed and I could never use the site because they never could authenticate my business. It was an error on their server. Refund my deposit also. That is only fair. 

    Business Response

    Date: 03/28/2024

    Yes *****, obviously the experience you had initially as you came aboard was far from ideal so we did start the refund of the deposit as well and its going back to your original payment method.  We would be remiss if we did not mention too that the situation with SMS is out of our control as we comply with the *** regulations that mandate businesses are required to register their messaging campaigns with their telecom service provider before you are allow to use messaging on HCP. This involves providing information about the content, purpose, and volume of messages you intend to send.  

    We hope you will give us the chance in the future to help you with your business needs, we will be here when you need us !

    Customer Answer

    Date: 04/05/2024

    I do not want the original billing method. Please Close account. 

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