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Business Profile

Marketing Software

Housecall Pro

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassing phone calls

    Business Response

    Date: 06/16/2023

    Hello! Sorry to hear you are experiencing this. More than happy to help here. Can you send me an email with your company name and number being called? My email is ************************************** I can get that removed for you to avoid any further issues. Hope to hear from you soon!

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a service, the "sales" team used deceptive and misleading tactics to push me into a "FREE" 2 month term, then without consent or emails started charging my company again even though i asked them several times to refund the amount and cancel my contract the "cancellation" agent gave me condescending responses and told me that basically he doesnt care and that they are right and i am wrong.

    Business Response

    Date: 06/01/2023

    Hi Avi! Sorry you hear you had this experience. Looking at your account, looks like we provided multiple credits to your account due to some hardships you were experiencing. Housecall Pro does operate on a subscription basis, similar to platforms like ******** so it does auto renew based on your billing cycle, that information is all listed in our terms and conditions. I see that yesterday 5/31, one of your reps reached out to assist but was unable to get you to resolution. Could you email me back at ************************************** so I can assist further here? Hope to hear from you soon!

    Customer Answer

    Date: 06/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Avi ******

     

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3, 2023 we sold a generator to Mr. **************************** Payment was made and arranged through Housecall Pro for the Credit Card charges, two charges per his request in total $8899.83. Email documentation was received with agreement that there would not be any charge backs for this generator. Housecall Pro refunded the monies to **************** without our knowledge, consent and no information on why his credit card was given a refund. Monies were taken back from us on April 26, 2023. This generator pick-up was arranged by **************** and was received April 18, 2023. Housecall Pro is totally unresponsive in regards to this dispute and we need resolution immediately. Housecall Pro is our credit card processing agent. We do not have an agreement with the credit card company so we cannot directly address this alleged dispute. I have contacted House call pro through the chat bubble to set up a call with continued no response. We are very disappointed. We implemented this charge according to our agreement with Housecall Pro our accounts are receiving overdraft fees and this is directly hurting our business. It is truly disturbing that we have a company that will process a large refund with first contacting the customer when it is a true valid charge.

    Business Response

    Date: 05/03/2023

    Thank you for reaching out.  I apologize for the frustration and we are more than happy to dig into this issue.  We will follow-up w/ the customer within on business day.

     

    Thank you,

    ****

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/3 I had expressed interest in the program and was immediately contacted by a salesman to walk me through it. I saw that there was a free trial and then he said for the remainder of the month I would be charged $23 which i assumed would take place if I continued my subscription past 14 days. I was charged immediately instead. Repeated attempts to contact my onboarding specialist with questions went unanswered and she even no showed a scheduled conference call. Within a few days (under 10) I decided this program was not for us. I tried chatting multiple times but the chat box doesn't work (wont let you type in it). I called to cancel and was told they are unable to transfer calls and it may take a month to get a call back from a specialist. I wanted a refund for my $23 but now theyre planning to wait to even call (which i doubt they will) until i'm charged for the month at a much higher fee than discussed. Repeated phone calls to this company have gone no where and they refuse to cancel my subscription or return my calls.

    Business Response

    Date: 04/18/2023

    Hello! Sorry to hear you had this experience, not want we want any of our pros to go through. Could you email me at pro *********************************** so I can investigate further? Quite a few factors in play here that I want to make sure to address.

    Customer Answer

    Date: 04/18/2023

    I will only communicate going forward through BBB. The only resolution now is to cancel my subscription. I dont care about the $23 I just want to cancel and a confirmation of such

    Business Response

    Date: 04/19/2023

    Can you confirm the email you use to login to Housecall Pro? With that information I will be able to pull up the account and take the next steps to get this matter resolved for you.

  • Initial Complaint

    Date:04/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06-21-2022 ************ refuses to refund any money, $ ******* withdrawn without my consent. TOTALLY DISHONEST.I'M WARNING YOU! RUN AS FAST AS YOU CAN FROM THIS COMPANY. HONESTY AND CHARITER IS EVERYTHING. I ENCOURAGE YOU TO RESEARCH "COMPLAINTS" WITH HOUSECALLS PRO ON YOUR OWN.

    Business Response

    Date: 04/03/2023

    Hello! Looking at your account I see that multiple members of our team reached out to assist with this issue. You were enrolled in our service for multiple moths and were charged for those months of usage. Please reach out via ************************************** if you need anything else!

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 21, 22 I reached out to Housecalls about their service programs. I asked "***" the salesman if there was a way to look at the program and see if its was something I would want to purchase for the company. I was told that I could pay $49.00 for 30 days and Housecalls would give me access so I could see what the program offered and how it would work with quickbooks. *** (salesman) told me the program was cloud based and after 30 days I would no longer have no login access unless I contracted with Housecalls. At the time, June 21, 2022, I was interviewing with a company that didn't have invoice/payment programs in their service trucks and was asked to research some sources. I logged in about 5 times and played with the program but soon discovered it was not what I wanted. I was hired a few months later and forgot about Housecalls completely. Several months later I discover my checking account was being debited almost $300.00 a month. I immediately contacted them and they indicated they would look into it confirming I had not logged in 5 plus months. It's going on 3 months since I first reached out with multiple emails and phone calls it seems they have no plans to refund almost $1900.00 they illegality stole. They have not responded to any emails or follow up on their promises or to get back with me by phone. I continue to call and they pull up all the conversation we've had over the months but they have done nothing. Their real colors are now showing.

    Business Response

    Date: 02/22/2023

    Thank you for reaching out.  We will have someone from our team team reach out immediately to review the situation with the customer.  

  • Initial Complaint

    Date:02/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using housecall pro for about a month and as a company we regret using this service if your calling in regards to money owed as the last reviews show they Will hang up after canceling my service with housecall pro now they are holding payments made from my customers we received a payment sunday today is Thursday and they have not released my funds this is theft they advertise two business days for payout before canceling my service we got our payments right away now they have turned off my instantpay without my consent and have not payed money I received from MY CUSTOMERS this company is filled with fraudsters look elsewhere for crm HOUSECALL PRO IS A SCAM GOING BACK TO JOBBER

    Business Response

    Date: 02/17/2023

    Thank you for reaching out.  We will have someone contact this customer immediately.  

  • Initial Complaint

    Date:02/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for VOIP and the switch with all honesty was very smooth. I was reassured the since i was on the "high" volume plan, It was unlikely that i would exceed the **** minute cap. I have been on the plan now for 2 days and will exceed the limit on day 3. I was mislead from the beginning and don't mind paying additional fees for service.... but exceeding the limit in 3 days, unethical business and sales practices.

    Business Response

    Date: 02/10/2023

    Thank for reaching out.  I apologize for the frustration and disruption this may have caused.  I will have a Rep reach out immediately to help resolve this situation.

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ok i have been paying for services from housecall pro now for some months but i have yet to get to use the service i emailed stating i wanted to cancel i then got a call and i informed the lady as well and now ive been charged a week later! i want my money back for all these months i didnt use your service

    Business Response

    Date: 01/16/2023

    Hi Candy,

     

    Thank you for bringing this to our attention. I'm on the Pro Advocate team and we'll be looking into this today, someone will be in touch with next steps soon. 

     

    My Best, 

    ***********************

    ********************* 

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/22/2022 I was charged $114 by Housecall Pro. They aggressively called me multiple times a day until I caved in and said I would watch their demo in exchange for a $50 gas card. When it was over it took me weeks to get them to send the card. Then, I was billed when I specifically told them I wasn't interested in joining until at least next year. When I called "customer service" they claimed they could not hear me, I called 6 different times on multiple phones (I never have an issue with calls) eventually the other line said they could hear me, although I could barely hear them. I said I wanted my money back and then suddenly they couldn't hear me anymore. Avoid this business like the plague, they are crooks, liars, and thieves.

    Business Response

    Date: 12/29/2022

    Thank for reaching out.  We have attempted to contact this customer as recently as 12/27.  Considering it is more difficult to reach folks over the holidays we will continue to attempt to contact the customer.  The customer is also invited to contact us.  *************************** is working this case, her email address is -   **********************************************

     

    Thank you,

    *****************

    Director, Customer Support 

Housecall Pro is NOT a BBB Accredited Business.

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