Reviews

Review Details

• Review fromMichelle m

  Date: 09/12/2024

  1 star

  Michelle m

  Date: 09/12/2024

  Horrible Customer Service. I placed an order and realized really quick that I ordered the wrong pillow, I tried calling quickly to try and get it changed before it was shipped. Most businesses have it processed from the warehouse as soon as you hit send. I talked to a customer service representative and thought everything was fine. Well, she accidently called me back and she must not have realized it because I heard her talking trash about me to her coworkers and how annoying I was. I will hurt before I give them my business. I would not even give them one star. Very Poor Customer Service.
  

  Amenity Health Inc

  Date: 09/13/2024

  We apologize for any inconvenience or misunderstanding that may have occurred during your experience with our company. We strive to provide excellent customer service and it is disheartening to hear that we fell short of your expectations. We would appreciate the opportunity to address any concerns you may have and work towards resolving them. Please feel free to reach out to us directly so we can discuss how we can make things right. Thank you for bringing this to our attention.

• Review fromSarah C

  Date: 10/10/2023

  1 star

  Sarah C

  Date: 10/10/2023

  I purchased the MedCline Shoulder Relief Wedge and Body Pillow System a couple of months ago and once I removed it from the plastic wrapping it, the first thing I noticed was the strong chemical smell. I read reviews of where others left it out and the smell eventually went away. I left mine out about a week and by then, the smell was almost gone. Over these last few months, I've found that when I woke up, I would have to reach for my inhaler. The issues with breathing came on gradually and I started to worry about any new allergies that *** have developed. I did not, until recently, put together this increasing need for my inhaler with my new pillow until I started reading reviews about the chemical smell some still had. I removed it from my room and the next morning, I woke up already feeling better. It's been two days and I am no longer reaching for my fast acting inhaler throughout the day. If you have asthma/allergies I do not recommend this pillow because even though the smell goes away, some chemical is still lingering that can cause breathing issues.
  

  Amenity Health Inc

  Date: 10/24/2023

  We are sorry to hear about your experience. MedCline products are constructed with multiple types of polyurethane foam that are 100% latex-free and 100% hypo-allergenic. All materials used are validated by a 3rd party as CertiPUR-US, which ensures that the materials are free from flame ******ants, heavy metal, and other harmful chemicals (more information about CertiPUR-US can be found at www.certipur.us ). Please reach out to our support staff at ********************************** if you need any help.

• Review fromDustin G

  Date: 06/20/2023

  1 star

  Dustin G

  Date: 06/20/2023

  Horrible customer service and return policy. I'm out $150 because I returned their product because it didn't help me.
  

  Amenity Health Inc

  Date: 06/27/2023

  Hello! I am so sorry to hear about what you have experienced. As noted in our return policy, all returns are subject to a $25 return fee (covers the shipping, handling and disposal of the unuseable item) and the original cost of shipping is nonrefundable. I will reach out to you personally to see what I can do to resolve this for you. I look forward to speaking with you.

• Review fromJoan M

  Date: 01/09/2023

  1 star

  Joan M

  Date: 01/09/2023

  Horrible customer service. I ordered on Dec 29 and was supposed to get it Dec 3. When it didn't arrive I contacted them by email and tried to call. As others have stated, you can't get a real person on the phone, they ask you to leave a message and don't call back. I finally got an email back from ****** with a less than satisfactory response. I finally got my pillow a week later and I have emailed and asked for my shipping cost back. You guessed it...no response! The only thing I feel I can do is to leave comments on their ads on ********* And I will!
  

  Amenity Health Inc

  Date: 01/11/2023

  Hi ****! We sincerely apologize for the shipping delay you experienced. Unfortunately, this is common during the holiday season as ********** and **** are inundated with shipments. It looks like my colleague already refunded you for the cost of the shipping, for the inconvenience, and that your order has been delivered. Please let me know if theres anything else I can do for you. Have a great day!