Complaints

This profile includes complaints for Jet Medical Tourism®'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jet Medical Tourism®

  402 W Broadway Ste 400 San Diego, CA 92101-3554

  
• 

  Jet Medical Tourism®

  1968 S Coast Hwy # 851 Laguna Beach, CA 92651-3681

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the deposit of $250 and plans were scheduled. I sent $2500 of the remainder of the full fee on 11/06/23. Zelle would not allow more to be sent in 24 hours. The next morning (less than 12 hours later) I was informed by my office that I cannot take the time off. I immediately contact Jet Medical Tourism to cancel and refund the $2500 that I sent less than 12 hours prior. They have made excuses each day as to the time it takes to talk with management about refunding the money. They are now not responding at all. I understand losing the deposit but they owe me the $2500 and should pay it back immediately.

  

  Business Response

  Date: 11/18/2023

  Dear ******,
  We are writing to address your recent complaint submitted to the Better Business Bureau regarding the delay in processing your refund.

  First and foremost, we want to extend our sincere apologies for any inconvenience you may have experienced due to this delay. Providing excellent customer service is a top priority for us, and we understand how important it is to promptly address any concerns our valued customers may have.

  We have thoroughly reviewed your case, and we acknowledge that the delay in processing your refund was not up to our usual standards. We take full responsibility for this oversight and understand your frustration.

  Please be advised that we have taken immediate action to resolve this matter. We are pleased to inform you that a check in the amount of $2,500 has been processed, and you can expect to receive it within **** business days. Once you receive the check, you may proceed with the deposit or use it as per your preference. 

  Once again, we deeply regret any inconvenience this delay may have caused you, and we appreciate your patience and understanding in this matter. Your satisfaction is of the utmost importance to us, and we are committed to improving our processes to prevent such delays in the future.

  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service department at ************** or *********************************. We are here to assist you in any way we can.

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns. We value your business and look forward to serving you better in the future.

  Sincerely,
  Jet Medical Tourism

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Jet Medical Tourism $13,853.00 for a full facelift, lips, brow, fat transfer including a down-payment of $500.00 plus an over payment over an additional $500.00 for a surgery scheduled for Thursday, 9/9/2022, after much ado I flew to 9/8-*********. They broke nearly every detail in contract from surgery from housing to the pre paid surgical, canceled my servicec2 minutes before I was to b wheeled in ER. Literally. Then told me to pack. Basically told me I wasn't supposed to stay there but it's noted. It was said my surgery being canceled is rear, blamed ot on my health. I was afraid I wouldn't safely make it back to US if I didn't do what they said. I looked at calling embassy for fear I may disappear as ****** who said he owns Jet made up reasons. Irregardless of the "reasons" promises to handle this have been at best 2 text back "traveling" (****) and worker ********* today says she'll "reach out" when accounting tells her something. This IS $13,383.00. My father passed of cancer earlier this year to gift me this. I am both a wealthy woman at 53 and single I struggle. They scammed me to trust them. I am desperate for this to be resolved asap.

  

  Business Response

  Date: 09/22/2022

  This customer represented on her client intake form that she met certain medical benchmarks. When she arrived for her procedure, the doctor's ****** confirmed she actually did not. Accordingly, the procedure was cancelled in the best interests of the client and our cancellation policy was invoked. The customer read, acknowledged, and signed her agreement which outlines our cancellation policy. 
  
  It reads as follows: Cancellation by Surgeon or Hospital Policy: If I arrive for surgery and the surgeon or hospital decides, for my health and safety, not to attempt or complete my surgery, I will be responsible for all expenses incurred by surgeon, hospital/clinic, and Jet Medical Tourism including but not limited to, hospital costs,transportation costs, hotel stay costs, lab fees, coordination fees,administrative fees, etc., incurred as a result of the cancellation. Upon said cancellation,any remaining balance of the 25% of my funds paid will be refunded to me after all expenses are deducted. I will be responsible for all expenses that exceed the 25% of the funds I have paid to date.

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid jet medical $250 via PayPal on October 7th, 2021 and an additional $5,199 on October 12th, 2021. Via bank transfer.My main complaint is that they completed a different surgery than I have paid for. I paid for gastric bypass which is a common surgery in the US and they ended at performing a mini bypass. I only had 10 minutes to choose if this surgery and I felt trapped in the situation as I had traveled from **** to Tijuana, Mexico for the surgery.I wasn't giving ample time to research or make a good decision. On top of that, I had already paid for the gastric bypass. I have reached out to get medical about this and they never called me back like they said they would. All they gave me was an email so I figured this would be a better option since they were not taking that complaint seriously.The gastric bypass is rarely if ever approved in the US and no providers were familiar with it. Which has caused many issues in my healing. I have developed cerebellar ataxia and uneven gait or difficulty walking due to complications I have after the surgery. No provider seemed to know how to help me do to having experience with the mini bypass. I also have developed hand tremors and am unable to even work a desk job and have been unemployed since July and have not worked it all since December 10th 2021.I would like a refund as the service paid for was changed last minute. Jet medical did ask why it has taken so long from in the contact them but I was in contact with the doctor who basically kept saying I will need I revision surgery which would be more money out of my pocket. I also have been in the hospital over 15 times this year. My latest stay was almost 3 weeks long in the hospital neurology unit and neuro rehab unit.

  

  Business Response

  Date: 09/18/2022

  We are sorry to hear about your bariatric surgery experience in Mexico last year on 11/2/2021. We sincerely apologize for any potential unsatisfactory service provided to you by your surgeon. Please note your surgeon is responsible for the surgery performed. Jet Medical Tourism only connects you to a medical facility and doctor in Mexico. We are not a medical provider and are not involved in the medical decisions that are made at the time of surgery. 

  For 1st complaint that you paid for a gastric bypass procedure but received the mini gastric bypass. The price of each procedure is the same. There is no cost difference to you. 
  
  For 2nd complaint, our office confirmed with your surgeon immediately after you filed this complaint. She reported that all steps were taken to ensure ample time was provided during your in-person consultation. She explained the differences between the two procedures to you. Your surgeon indicated that you had the option to cancel your procedure at any time. She reported that you were not pressured into making a quick decision. Based on your consultation, you made the decision to move forward with her recommendation to undergo the mini gastric bypass procedure.  
  
  All surgeries and medical procedures carry an inherent risk of serious health complications. Prior to traveling abroad, Jet Medical Tourism always recommends for patients to purchase medical tourism coverage that covers potential complications from medical procedures abroad. We offer this medical tourism insurance coverage to every patient. Your contract provided this option, but you declined the option to purchase it.   
  
  Jet Medical Tourism has successfully facilitated thousands of surgeries abroad with many satisfied patients. It's rare that we receive this type of complaint. We truly care about you and want the best for you and encourage you to contact your surgeon directly to discuss your options.