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Customer Review Ratings
Average of 61 Customer Reviews
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Review fromAndreas N
Date: 07/01/2025
1 starI paid $51.99 for a subscription to ******. *** instantly charged my bank..but when I tried to log into *****, it said that I'm not subscribed! They show no account for me. ********************** shows no account of my order either, yet I was charged!!! Can't call GOVX either!! Their phone number is no longer in service!! Ripping off the Veterans!!Review fromlinyi g
Date: 06/29/2025
1 starI am an army national guard and I attempt to verify myself thru GOVX several times. I used my Valid dd214 card which was denied, I used my Valid order which was denied and I used my identification card which was denied. horrible experience.Review fromChris K
Date: 06/13/2025
1 starChris K
Date: 06/13/2025
Ordered a Benchmade Black Class. Item completely dull and action issues.
GovX
Date: 06/16/2025
Hello *****,
Thank you for sharing your issue. I am sorry to hear about your experience with your Benchmade Knife. We are going to reach out to you today, 6/16 to assist. We will reach out via email first to notify you of our call.
We will do our best to assist you on this issue.
Thank you,Brittany
Review fromDavid G
Date: 05/30/2025
1 starDavid G
Date: 05/30/2025
I have been trying to get ahold of them for four straight days. Multiple emails through the website. I returned an item weeks ago and no refund or communication. After four emails over four days with zero acknowledgment, it is fair to say they have poor customer service. At this point, I'm assuming they are not refunding my return.GovX
Date: 06/02/2025
Hello *****,
Thank you for sharing your issue. I am sorry to hear about your experience with your return. We are going to reach out to you today, 6/2 on your existing support ticket to assist.
We will do our best to assist you on this issue.
Thank you,Brittany
Review fromDANIEL P
Date: 05/18/2025
1 starDANIEL P
Date: 05/18/2025
EVERYTHING ABOUT ************************** IS DEFECTIVE, MERCHANDISE TO SITE ITSELF. NOW CAN'T ACCESS MY ACCOUNT. ESTABKISHED USERNAME AND PASSWORD... WRONG PASSWORD. CHANGE PASSWORD... WRONG PASSWORD. OVER 30 ATTEMPTS TO GET ACCESS. EVERYTHING IS MET WITH A DEFECTIVE LINK, NO RESPONSE FROM INPUT OR..... THIS SHOULD SUM IT UP. MY LAST 3 REQUEST FOR HELP, "CAN'T ACCESS MY ACCOUNT" . THE RESPONSE "242 ITEMS" FROM THERE CATALOGGovX
Date: 05/20/2025
Hello ******, Thank you for sharing your issue. I am sorry to hear about your experience with the accessing your account. We are going to reach out to you via email today, 5/20 to assist.We will do our best to assist you on this issue. Thank you, ********GovX
Date: 05/20/2025
Hello ******, Thank you for sharing your issue. I am sorry to hear about your experience with the accessing your account. We are going to reach out to you via email today, 5/20 to assist.We will do our best to assist you on this issue. Thank you, ********Review fromD. B
Date: 05/09/2025
1 starD. B
Date: 05/09/2025
Everything is way overpriced and it is a scam when you can go to ****** and buy the same stuff at half the cost with free shipping and not have to jump through hoops and try to prove over and over that you are a veteran and keep getting red tape. I didnt know this was overpriced and just a big scam. Somebody pointed it out to me and I compared all six items I was going to purchase to ****** and was horrified to see they literally were way over priced almost double the cost of Amazon for the same items !!! Shame on this operation for taking advantage of us veterans.GovX
Date: 05/12/2025
Hello *******,
Thank you for sharing your issue. I am sorry to hear about your experience with the site. We are going to reach out to you via email today, 5/12 to assist.
We will do our best to assist you on this issue.
Thank you,Brittany
Review fromJohn H
Date: 04/02/2025
1 starJohn H
Date: 04/02/2025
I placed an order for 2 Garmin Smart watches, one of which was a gift for my wife that was time sensative. I received an email 3 days later from GOVX customer support, "Mauro - Security Team" stating that they needed additional information regarding my order, Shipping, Billing Address and GOVX affiliation. I promptly respond back with the information. I get a follow up email the next day at 10:47 Pm stating that "*****" has canceled my order, stated that my order details are different than what was provided (my GOVX profile and order summary says otherwise) and requested that I "Expand on your GOVX affiliation. How did you register for GOVX." I've replied back to these emails with a copy of my Veteran ID card as well as my ***************** ID card at the time of registration. Now I'm stuck playing an unnecessary game of email tag, delaying the shipment of this gift even further, confused as to what even prompted these inquiries because "*****" was unnecessarily vague. This whole order experience has been incredibly unprofessional and a complete waste of time.GovX
Date: 04/03/2025
Hello ****, Thank you for sharing your issue. I am sorry to hear about your experience with our security process. We are going to reach out to you today, 4/3, to assist. We will reach out to you through your existing email thread with the security team. We will do our best to assist you on this issue. Thank you,********Review fromBrian P
Date: 03/18/2025
1 starBrian P
Date: 03/18/2025
Booked a room through Govx for my sons baseball tournament. Due to weather the team decided not to go. Called to cancel was well within the deadline for free refund. 7 days later still have not gotten our refund. Called 3 times keep being told they are waiting on word from their partners to see if a refund is possible. All the will say is i should hear something in 72 hrs. Would not advise anyone to use govx. From now on I will pay extra if I have to and book through someone else.GovX
Date: 03/21/2025
Hello *****, Thank you for sharing your issue. I am sorry to hear about your experience with your hotel booking. We are going to reach out to you today, 3/21 to assist. We will reach out via email. We will do our best to assist you on this issue. Thank you, ********Review fromAudria C
Date: 02/28/2025
1 starAudria C
Date: 02/28/2025
My fiance and I booked a hotel room through govX, only to drive 5.5 hours away and find that the hotel had been permanently closed. We called govX and originally asked to just be moved to a comparable hotel in the area. They were of absolutely no help. The representatives barely understood English, and told us it was our loss because we couldnt cancel the room the day of. We called back, and a representative submitted a ticket for a refund, which they denied stating again, it was against policy to cancel the reservation the same day. We didnt cancel the room, it was non existent. The hotel is still listed as being able to book on their website. Id suggest staying far, far away from govX and their shady hotel deals. I have disputed the charge with my bank, and am hoping to resolve the issue that way. Thank the Lord we had enough extra funds with us to book a room elsewhere as we were visiting a relative at the ****************.GovX
Date: 03/03/2025
Hello ******, Thank you for sharing your issue. I am sorry to hear about your experience with your hotel booking. We are going to reach out to you today, 3/3 to assist. We will reach out via email first to notify you of our call. We will do our best to assist you on this issue. Thank you, ********Review fromDavid T
Date: 02/22/2025
1 starDavid T
Date: 02/22/2025
This company was recommended to me and I purchased an item. I received a tracking number and monitored the shipment. I received an estimated delivery date on February 21st (which was yesterday). Upon review of my tracking it went from one hub in ****** to another hub in ******. It then went back to the original hub and stalled. Im in *******. I contacted the company and their response was, Well keep an eye on it. This response was not satisfying so on February 22nd I began a chat session with the company. Still no movement in the system. The person in the chat said they have a policy which says they must wait ************************************************************************* the meantime, they received payment yet the customer (me) is sitting in limbo with no answer other than wait and see what happens. HORRIBLE customer service if I have to wait 2 additional weeks before they even consider doing anything.Ill take my business elsewhere!GovX
Date: 02/24/2025
Hello *****,Thank you for sharing your issue. I am sorry to hear about your experience with your recent order. We are going to follow up on your current ticket thread to further assist.Thank you, ********
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