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Business Profile

Apps

Get The Referral

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my dissatisfaction and to issue a formal complaint against GTR for fraudulent misrepresentation of software capabilities, unethical billing practices, and an overall disservice that has severely impacted my business operations. Upon engaging with your sales team, I was assured of a seamless integration between your software and our CRM system, alongside a flawless operation of the referral payment mechanism. These assurances were the sole basis of my decision to sign up. However, the reality has been starkly different and deeply troubling. An initial setup meeting was unilaterally ignored by your team, demonstrating a blatant disregard for professional commitments. Further, upon attempting to use your software, it was revealed by your technical team that the promised integration with CRM was, in fact, impossiblea direct contradiction to the sales representations made to us. This misinformation necessitates a complete redo of our CRM operations, directly impacting our business. The referral payments system, a critical component of our decision to use GTR, is nonfunctional. When these significant discrepancies were brought to your attention, not only was there a failure to admit wrong, but my formal request to cancel the service due to non-delivery was also ignored. Inexplicably, billing has continued, and my dispute has been met with threats of debt collection. This conduct is not only unprofessional but also constitutes fraudulent misrepresentation and unethical business practices. The services promised were not delivered, and yet, I am being penalized financially and threatened further for refusing to pay for a service that is fundamentally different from what was agreed upon. Given these circumstances, I demand the following:1. A full and immediate cancellation of my account, alongside cessation of all future charges.2. A complete refund of all fees charged since inception, reflecting the failure to provide the agreed service.

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We partnered with Get The Referral (GTR) last year after being sold on their product as a way to generate referrals and keep our customers updated. The success of the app and product, is dependent on the sales person who is working with homeowners going solar. I had expressed to Betsa at GTR on multiple occasions (before and after she returned from maternity leave) that our sales reps are not using the tool, and that was our biggest problem. I had her give our team trainings, but there wasn't an increase in using the app. I expressed this to her in mid-May and she suggested a training for the team. She didn't mention anything about our account going to be "renewing" and that we would be locked into another 12-month contract if we didn't cancel the account. When I approached them about cancelling the service, they cited the fact that we were past our cancellation period so there was nothing they could do. What they could've done was legally notify us 30 days before the renewal date that it was upcoming and if we didn't cancel that we would be locked in for another 12 months. They have not been accommodating, understanding or responsive with our messages and requests. They are taking advantage of our company. This company is greedy, driven by money and doesn't care about their partnerships. I hope that other companies will see this complaint and review and not use their service. I hope other companies do not view them as a partner. They are a company using predatory behavior to give the appearance of wanting to help companies grow, but they are just looking to gather a monthly fee. We were a couple of weeks past the deadline, and they were not willing to make any adjustments despite our company telling them, we are not using your product, we don't want to use their product. Never did they suggest ending the use of their product, they dragged the conversation out until we were past out renewal date, thus trapping us into another 12 months.

Get The Referral is NOT a BBB Accredited Business.

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