Reviews
This profile includes reviews for Guild Mortgage Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromSheila A.
Date: 03/06/2023
1 starSheila A.
Date: 03/06/2023
I had a dealing with Guild Mortgage company. I had gotten to the over 20% of my mortgage paid off and requested that my PMI stop being paid out of my mortgage payment. I was timely with my payments and had over 20% of the loan balance paid off. They sent a letter on January 26, 2023. They said that I would have to meet 5 requirements... 1a) Your loan must have had no payments 60 or more days past due within the first *********************************************************** 1b)Your loan must have had no payments 30 or more days past due within one year of your written request. 2)Your loan must be current 3)Guild must receive, at your cost, a satisfactory Broker's Price Opinion(BPO) indicating that the value of your property has not declined below its original value. Guild will order an interior BPO through a third-party ventdor. The fee for an interior BPO is $150. I have the letter in black and white with the date of January 26, 2023. They filled me in that when I called to have this taken care of that as of February 1, 2023 that they rate of this BPO is now raised to $190. How can they refused to honor the letter with the $150 figure? I just want them to honor the rate that they stated on the letter. If you need a copy of the letter, I can scan in a copy. They customer service representative confirmed that the rate on the letter I received was indeed the $150. Can you help me with this? Thanks,**************
Guild Mortgage Company LLC
Date: 03/09/2023
Hi ******. Thank you for letting us know about this. Let's continue the conversation and see how we can help. Here's an email where you can reach us: **********************************************************Review fromPayton A
Date: 02/03/2023
5 starsPayton A
Date: 02/03/2023
During our process we were working with ****** who works out of San Diego. He made the process as painless as possible. He spoke for us with his supervisors and a secondary company that we had to work with. He was absolutely AMAZING through the whole process. He spelled things out in terms we understood and was patient with us with all of the questions and text messages we sent. We are so thankful we had the opportunity to work with him. And would recommend anyone to work with him with ANYTHING with guild mortgage.Guild Mortgage Company LLC
Date: 03/09/2023
Hi ******. Thank you for taking the time to share your experience with us. Please reach out if you have further questions; we're here to help you at every step.Review fromDarrel M
Date: 12/01/2022
1 starDarrel M
Date: 12/01/2022
I was encouraged by the real estate agent to apply for a mortgage with Guild mortgage and was contacted by a *************************. During the process she kept saying I could get a lower rate of I paid her money which sounds like extortion. When I advised her I had a lower rate quote by another company, magically she was able to drop my rate to match theirs. I was and regret not doing so, going with the other company but was talked out of it since the process was basically complete with Guild. Now Guild raised my mortgage payment and claimed on their recorded line they had to pay my homeowners insurance for two months. My homeowners insurance said they are not set up to take payments from the mortgage companies. I filled a complaint with the *************** and was informed by their agent Guild is now claiming I didn't have insurance for two months and they had to cover the house from Nov 21 to Jan 22. My homeowners insurance said my policy was in effect Nov 1 2021. Do not ever get a mortgage from guild as it's one nightmare after the otherGuild Mortgage Company LLC
Date: 12/05/2022
Hi ******. We appreciate you letting us know about this. Your experience is important, and we'd like to continue the conversation. Please email us at ********************************************************** Thank you.Review fromLiudmila L.
Date: 10/28/2022
5 starsLiudmila L.
Date: 10/28/2022
Guild Mortgage (****************) helped ** to buy our first house! In spite of very horrible realtor, against all odds, they made our dream come true!!! Will never be enough grateful for their patience and understanding!!! Was very fast too! Thank you! No complaints, only endless appreciation!!!Guild Mortgage Company LLC
Date: 03/09/2023
Hi ********. We appreciate your review. Please reach out if you have any questions; we're here to help.Review fromRaymond C
Date: 09/19/2022
1 starRaymond C
Date: 09/19/2022
I am 100% permanent and totally disabled with finance through this company. I financed my home in April and was informed I would need to contact ***** *** for my exemption status. i did as I was instructed to do in June and awaited a response from this company. After I faxed over documentation in June of 100%, this company called ***** *** and sttaatted they said I was partially disabled. They had previously told us they could only accept written confirmation for my disability prior to closing. After I informed them of this they told ME to contact ***** *** to obtain another letter stating I am 100%. Finally last month they said they were able to verify my disability and they would fix the problem. Today I called and spoke with a representative name ****** and a customer supervisor name ****** and the problem was finally escalated to the escrow supervisor. This company is not veteran-friendly in assisting with the process of getting the customer's paperwork processed. They never updated us on the process and we had to call every month since June to get this problem fixed. The problem still is not resolved and we continue to pay taxes and I am 100% tax exempt.Guild Mortgage Company LLC
Date: 03/14/2023
Hi *******. Thank you for leaving a review. If you would like to continue this conversation, please email us at ********************************************************** and we can see how we can help.Review fromluke manley
Date: 09/09/2022
1 starluke manley
Date: 09/09/2022
We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human.Guild Mortgage Company LLC
Date: 03/14/2023
Hi ****. We appreciate you letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************Review fromMatt R
Date: 09/07/2022
1 starMatt R
Date: 09/07/2022
I've been working with the customer service department for 4 months now to get sign off on an electric easement. The process has never been clearly outlined for me, the department I'm working with only communicates by email and has refused phone calls, and it regularly takes a week+ and multiple emails to get a response.Guild Mortgage Company LLC
Date: 03/14/2023
Hi ****. Thank you for letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************Review fromRUTH H.
Date: 08/05/2022
1 starHello was tring to help daughter with a home purchase . We put a bid on one home then changed are minds, wrote termination agreement. So far have been screwed out of are escrow money ******* . Then we looked at another home put in bid got it did another escrow ******* .inspection for new home was today 8 4 2022. When I got home from work checked email. There is a loan application filled out and signed for the 1 st home that we terminated. Who signed my name I do not no but it was not me, fraudulently signed! Plus they tried to put lien on my home which I said they could not do. The only thing saving my a** they never got my banking info.The loan officer is *********************** in ***** georgia? I filed consumer complaint , filed *** complaint and anything else I can do . Someone filed my name fraudulently and my daughter stated she never signed either! Never would I sign a loan with this company.when called for help I was told to call loan officer! Ya right ! I was so upset my phone call was not pleasant therefore she is stated I am harassing them! Well let someone sign your name on a ******* dollar loan and put a line on your home and see how you feel . This needs to be investigated ! Plus they have a mortage insurance which they just pocket because you have a loan throught them at ***** a year for 30 years! Way to take advantage of the working class people! Thank you
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