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Business Profile

Mortgage Lenders

Smartfi Home Loans

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Reviews

This profile includes reviews for Smartfi Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smartfi Home Loans has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Cassidy P

      Date: 05/29/2025

      Cassidy P

      Date: 05/29/2025

      I have had upwards of 8 calls in the last 3 days of from Smartfi Home Loans. I have not solicited or requested information ever. I have asked in the last two calls that I not be called any further.I have still continued to receive calls. Further, in the brief conversations I have had with the parties that I spoke to I was advised that I was being recorded which I did not consent to.Cold calling is not a business practice I care for and endorse and with the frequency feels a form of harassment.

      Smartfi Home Loans

      Date: 06/02/2025

      Dear *******, Thank you for bringing your concerns to our attention through your submission to the Better Business Bureau. We truly appreciate the opportunity to respond and clarify. At Smartfi, were committed to treating everyonewhether or not they choose to work with uswith respect, care, and professionalism. We're sorry to hear about your experience, and we understand how frustrating it can be to receive unexpected or repeated phone calls. Wed like to share a bit of context: Our records show that we received your contact information on May 24, 2025, at approximately 12:54 PM through an online form tied to a ****** ad expressing interest in reverse mortgages. Based on that request, our team made several attempts between May 27 and May 29 to follow up and ensure we were available to answer any questions you might have. Once we were able to connect on May 29 and you let us know that you no longer wished to be contacted, we promptly marked your record as Do Not Contact. Please note that while the change is immediate in most cases, it may take up to 24 hours to fully process. We also want to be transparent that all calls regarding loan inquiries are recorded, in accordance with legal requirements like the ****-***** Act. This helps ensure a positive and compliant experience for everyone involved. Again, we sincerely apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us, and were continuously reviewing our outreach practices to improve the experience for everyone who reaches out to us. If you have any additional questions or would like to speak further, please dont hesitate to contact us at ************ or via email at ************************************** Warm regards, Client Care Team Smartfi Home Loans

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