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Business Profile

Moving and Storage Companies

JM Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/5/23 paid $140 deposit for a $350 move the business committed to move my apartment on 2/10/23 to a storage unit. the mover called me that he could not do the move, and that the owner ******************* Saint ***** would refund me my deposit. they stole my deposit. Has said on the phone he is keeping it. Job No :T1884878

    Business Response

    Date: 04/17/2023

    As a policy said for every company in ******* of *************, every job is final It is hard right now for Company to stay alive. When a customer get the book a job the deposit most likely does not refundable OK for the headache for booking for this and that we paying for those customers we pay a lot of money and we dont get to get to keep every customer and she say I say yes I keep it now thats not you its a 40% down deposit required of every service supervisor for your moving service, so the 40% is your deposit it was some strange thing that happened. He did not go to his plane and the customer would advise very very disrespectful time. I had to quit speaking to her and the policy did mention not refundable so I dont know what date I took from this customer 

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