Complaints

This profile includes complaints for Best Fit Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Best Fit Movers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Best Fit Movers

  8400 Miramar Rd Ste 202A San Diego, CA 92126-6330

  
• 

  Best Fit Movers

  3731 W Warner Ave Santa Ana, CA 92704-5218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2025. I hired best fit movers to help me move from ******************** to ******, **********. A total of three men showed up with a truck to perform the job. A backpack went missing. Along with the backpack inside. There were valuable and non valuable items which includes: - My passport- One gold necklace, with a pendant on it made of 22 karat gold from ************- A white gold. necklace with diamonds on it from *****- 1 gold, necklace, 18 karat gold with diamonds on it from *****- 1 one gold braceletI also had none valuable items which include portraits for my mother, who had passed away. One photo from my grandmother, who had also passed away, and no longer can obtain and various miscellaneous items for my furniture. All of the items were close to my heart.When I contacted the company they apologize for the items that were missing and they offered $150 for the replacement. Aside from the theft. One employee contacted me two days after. Through a phone call and through text, WhatsApp. I returned the call a few days later to ask about my missing backpack to find out that he was calling me to ask me out on a date. The persons name is ****. They were very unprofessional. I am a woman that lives alone, and for them to ask me on a date, bring some several alerts. They should be performing screenings on people to make sure that they are not harassing their customers.I am seeking for the items to be retuned. These items were purchased, and they cannot be replaced. Or reimbursement is fine.

  

  Business Response

  Date: 07/07/2025

  Greetings,
  
  We currently have an open claim with this customer and have been in regular communication. A monetary offer was made in accordance with the terms of our contract; however, a final settlement has not yet been reached. We remain committed to working with the customer in hopes of resolving the matter.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

  

  Business Response

  Date: 07/02/2025

  We have been in contact with the customer and successfully reached a mutual agreement regarding a satisfactory refund to resolve the claim. The customer has indicated that they will also be notifying you to confirm his satisfaction of this resolution.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and booked movers, and when booking I specifically requested for Spanish speaking movers. This is a very important request and the man on the phone assured me that they would be Spanish speaking. The men that arrived were Russian, and this is the first problem. ****** was horrible. He was so slow. This was a 2 bedroom apartment without any furniture and they took 6 hours. On top of that I was charged $52 for plastic wrap when this is a standard in the industry to be included. ****** was wasting so much time standing and talking. And at the end of the whole situation, when it was time to pay, he immediately said he wanted a tip. I said yeah of course, and then he went on a rant to say he did a good job and my storage unit was very messy and he organized it for me and he deserves a tip. And then when I gave him $50, he said this is not enough and he worked for 6 hours not 1 hour. Very rude. While he was driving he went to get ********* and we were supposed to meet him there but i saw him at ********* 15 minutes later as I was heading to the second location. They charge 2x for drive time and he went to get *********. Overall im very upset and this is why I asked for Spanish speakers, they are trustworthy unlike Russians. I paid this trash job 766 instead of 357 that I was quoted. And he damaged my walls that I caught on camera when he was walking out with a long piece of wood, he turned weird and the wood damaged the wall / door. He also forced me to sign the liability waiver at the end saying there was no damage and I told him there was damage and he said I still had to sign it and there was no option not to sign it. He wouldnt leave until I signed it.

  

  Business Response

  Date: 03/14/2025

  Dear *******, *****,
  
  Thank you for reaching out and sharing your experience. Im very sorry to hear that your move did not meet expectations, and Id like to address the concerns youve raised.
  
  First, I apologize for the miscommunication regarding your request for Spanish-speaking movers. We strive to accommodate all customer requests, and I understand how important this was to you.
  
  Regarding the duration of the move, we base our charges on time spent, and I understand the frustration if the process felt slower than expected. As for the packing materials, shrink wrap and tape are not included as standard and are billed separately, as noted in our policy.
  
  Im also very sorry to hear about the behavior you described. Professionalism is a core value for us, and well be reviewing this matter internally.
  
  Additionally, I understand your concerns about double drive time this is a standard practice in **********, but Ill make sure it was applied correctly in your case.
  
  Finally, for the damage to your property, we take these matters seriously. Please send any photos of the damage to ********************************* so we can properly review your claim.
  
  Thank you again for bringing this to our attention. Your feedback helps us improve, and well do our best to make this right. Please let me know if theres anything else I can assist with.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not accept the best fit movers respond. They sent an email to me on Feb 5th informing me that they will send someone to fix the dresser on Feb sixth. The email they sent to me was right after BBB notified them of my complaint. They would have never responded back if I had not complained about them to BBB.

  I emailed them right away letting them know that I am not available on Feb 6th. They need to inform me couple of days in advance. They never responded back. 
  they can pay me for the damage they caused. 
  I dont trust this company to send anyone to fix my dresser. They want to take the broken piece with them. I dont trust them to take the broken price and then get it back to me. I dont want to be involved with this company anymore.

  Thank you 

  

  Business Response

  Date: 02/04/2025

  On Tuesday, January 28, at 10:25 AM (7 days ago), we emailed you to inform you that we would reach out to our vendor to determine if the issue could be fixed. Unfortunately, it took some time for him to respond.
  
  On February 4, 2025, at 1:03 PM, we sent another email confirming that a team member will pick up the piece tomorrow. Once it has been repaired, they will reinstall it on the dresser.
  
  Please let us know if you have any questions.

   

  "Greetings,
  
  Thank you for your email, and we apologize for the delayed response. A team member will visit your home tomorrow to pick up the piece with the broken chip. 
  
  Once it has been repaired, they will reinstall it on the dresser.
  
  Please let us know if you have any questions."

  

  Business Response

  Date: 02/10/2025

  Greetings,
  
  We previously reached out via email on Saturday, February 8, at 11:36 AM to coordinate a pickup for the damaged piece. However, we did not receive a response until Sunday, February 9, at 4:22 PM, when you requested that the item be repaired at your location. Unfortunately, on-site repairs are not possible, as the necessary tools are only available at our warehouse.
  
  If you do not wish for us to repair the item, we can proceed with a settlement based on the valuation elected on the day of the move. Please note that the valuation is determined by weight, calculated at $0.60 per pound per damaged item.
  
  For example, if a chair leg is broken, the coverage applies to the leg, not the entire chair set.
  
  Based on the valuation elected, the compensation for the damaged item amounts to $6.00 (10 pounds $0.60 per pound).
  
  The 10-pound estimate is already quite generous. However, as a gesture of goodwill and to provide the best possible customer service, we are issuing a refund of $50.
  
  
  

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

  

  Business Response

  Date: 03/19/2025

  Thank you for your message.
  
  Please consider the claim resolved and settled.
  
  We will issue a $200.00 refund to the card used for the original payment.

• Initial Complaint

  Date:12/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reached out with a resolution that I am not comfortable with. Offered me an hour refund but if it were their company coming to do it, we wouldve been charged double time for travel, a truck fee and the hourly rate. We had two people to move all of those items which included a very heavy dresser. $169 is not sufficient  job as agreed is unacceptable. Attempts to address this issue with the company have been met with silence. **************** directed me to billing, who then referred me to claims. Claims never answers their phone, and Ive left multiple voicemails without a response. After persistent follow-ups, I was given an email address and sent two detailed emailsboth unanswered.Best Fit Movers records all calls, so they should have a record of my attempts to resolve this matter. Their lack of communication and failure to deliver on their contractual obligations violate California law **************************** Code Section 5139-5165).I seek compensation for the incomplete service and inconvenience. If unresolved, I will dispute the charges and file complaints with the *****Sincerely,*******

  

  Business Response

  Date: 12/30/2024

  Greetings, 
  
  Thank you for reaching out to us through the BBB. To provide clarity, we received your first email on December 18, 2024, at 2:33 PM, followed by another email on December 22, 2024, at 12:59 AM. We responded on December 23, 2024, at 2:52 PM, but did not hear back from you until December 29, 2024, at 10:09 AM.
  
  We have since responded on December 30, 2024, at 4:23 PM, with a resolution.

  

  Business Response

  Date: 01/06/2025

  
  Thank you for your email.
  
  Unfortunately, per our Operations Manager, the $169.00 offer reflects the work that would have been completed at the time if the movers had packed the cabinet on the spot. The actual task would have taken approximately 30 minutes, but as a gesture of goodwill, we extended the offer to cover an additional 30 minutes.
  
  We apologize if this offer does not seem sufficient to the customer. However, this is our first and final offer.

  
  Thank you for your understanding.

  Customer Answer

  Date: 01/09/2025

  The movers said it couldnt fit in the truck which would have resulted in them driving 30 minutes down to unload, 30 minutes back to pack and load and another 30 minutes down and however long it would take for them to unload. One hour of work is not justifiable when they have a team of 3 and we have my fiance and myself 

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Best Fit Movers to relocate my household goods on 11/20/24 from ******************************************** to ******************************************************************************* *****. 1. The moving team failed to deliver three glass shelves for our China cabinet size 60" x 12" and weighing 20 pounds each for a total of 60lbs. 2. The moving team failed to deliver my couch and loveseat because of weight and size. They injured themselves trying to hoist it up to second floor using only straps. There was no other option provided so I was left with either leaving on the outside apartment complex ground or having them haul it away. I am a disabled VET so I had them haul it away. The couch weighed 500 pounds due to electric motor for double reclining, and the loveseat weighed 300 pounds with same mechanisms (total 800 pounds). I live in an apartment complex that does not allow the dumping furniture at dumpster and with no other options provided by the moving team I had to have them dispose of my furniture. 3. I have attached description of full complaint and pictures for both claims. 4. The poor customer service I have received from the Claims Manager was as follows: I had left several (at least 10 call back requests and sent several emails to the Claim Manager). I have received no email response for claim confirmation receipt nor a call back. The dispatch forwarded my phone call several times stating that the Claim Manager was available only to have the call again go directly to voicemail. This whole experience was handled very unprofessionally. The owner needs to review the recorded phone conversations for the 11/22/23 from myself and figure out how to improve the process because it is broken. I have emailed both claims to the proper email at ********************************** My phone is also within the B/L ******. Request replacement refund for admissible damage replacement cost allowed under contract. Couch/Loveseat 800 lbs x .60=$480. Glass Shelves= 30lbs x .60= $18. Claim grand total= $498

  

  Business Response

  Date: 11/24/2024

  Greetings,
  
  Thank you for your email. First and foremost, we sincerely apologize for the inconveniences caused during your move.
  
  In your statement, you mentioned not receiving any acknowledgment of your email. However, this is incorrect. ******* replied to your email while speaking with you on the phone yesterday, informing you that the email was received. She also explained that Roma was off on Saturday, would review the email on Sunday, and would call you if additional information was required. During the call, you acknowledged that your emails were fully descriptive. ******* further clarified that Roma follows a set procedure, including speaking with the movers and dispatch, before responding. Rest assured, he will reply to your email.
  
  We are marking this complaint as closed with the BBB, as we are addressing your claim directly.
  
  Thank you for your understanding.