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Business Profile

Moving Companies

Yota Moving Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Yota moving company about three weeks prior to my move date, which is today March 4. I received several emails confirming that my move was happening, as well as a text message that was a reminder the day before 3/3. The moving company confirmed that they would be at my house between 8 AM and 9 AM but they never showed up and they will not answer any of their phones. They charged me a $50 deposit for the move And will not answer their phones, reply to emails or messages in their social media accounts, their website is now down, and when I try to send them an email their email address ***************************** bounced. I feel that this company scammed me and now cost me extra money because I had to find a mover at the last minute to move me out of my apartment on time. The business created a great inconvenience for me, an unnecessary added moving expense and unnecessary stress on my move day. I have used them once in the past and everything worked out fine, which is why I trusted their business. They have yet to reply to me at all regarding this issue there are three different phone numbers listed, all of which I called and received no answer, and no ability to leave a voicemail. I would like to have my deposit refunded to me and I would like to have the difference of what it cost for me to hire a new moving company last minute paid to me. Yota moving quoted me at a $300 for a 3 hr minimum. not including tip with the $50 deposit that I already put down. Im currently looking for a mover and will provide the price difference when I find the moving company who can help me today.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired **** to assist me with a move on Jan 14, 2022. The moving company sent two representatives (****** and ****). During the move, my portable air conditioning unit was broken. The movers had placed it on the loading deck of their moving truck, which was parked at my new residence; and it rolled off, falling about 4-5 feet before hitting the ground. This was witnessed by ************, and myself. I had never touched it, nor anything else on the truck, since they began moving. At the time, ****** told me that he would send a photo to the company, and I would receive a claim form via email. I never received one. I had previous communications to coordinate the move with **** at Yota *************), so I texted her at that number on Jan 15, Jan 18, Jan 19, and Jan 26 - and never received a reply via text. I emailed the company on Feb 1 indicating what happened, and received a claim form via email. On Apr 8, I sent the completed claim form, along with proof of damage (photos), and links to similar products. I received a reply on Apr 26 which apologized for the delay and said I would hear back in 2-3 business days. After not hearing back, I emailed on May 9, and was told on May 10 that "it takes a bit more time than expected" since the claim was submitted "a couple months after the move" (which is irrelevant, as the moving contract allows 90 days to submit, and the claim form allows 9 months to submit and I was within both timeframes when I submitted on Apr 8). That email indicated that my claim settlement should be ready by May 12. After hearing nothing more, I emailed **** again on June 16, June 28, and Dec 14, with no response. I am requesting that Yota process and close my claim immediately by submitting payment of $300.00 for my property which was damaged by ****'s staff during the move. They can send a check to the address where my move was completed (******** Street). I have attached supporting documentation (move contract, claim form, photos, texts/emails).

  • Initial Complaint

    Date:10/20/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This moving company committed to services, took a deposit and then did not provide the services. After telling me the initial move time was to be shifted from 8am to 12p, the company did not reply to many attempts to confirm when their services would be rendered. After the adjusted time came and went, they still did not reply to requests for information about when our promised services would be delivered. No communication and no delivery of services. Internal employees had little information and always referred to the owner **** who does not return phone calls. All voicemail boxes are full and phones ring endlessly with extremely long hold times.

  • Initial Complaint

    Date:08/17/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yota Moving charged an unauthorized gratuity-$115. I gave each worker a cash tip and was charged gratuity. I was told by **** staff said a credit was going to be issued 8/15/22, but no credit has been granted. Thank you,****************************************

Yota Moving Inc is NOT a BBB Accredited Business.

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