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Business Profile

Moving Services

Grizzly Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their movers caused this damage to our home and yard. I specifically told them not to use the gravel driveway because it would not support the weight of the truck and it was too small to turn around in. They used it anyway, causing extensive damage to the driveway. As you can see, there are deep grooves that will require to be dug out with a tractor and refilled with dirt and then the gravel. Due to these divots, water collected further exacerbated the issue. We cannot use the driveway at all right now.They also forced our shed door to shut in a way that made it it sit *****. To open it, we had to break the door off the hinges. Due to it being *****, it was not closed properly and had a gap at the top causing leaking inside and water/moisture damages to gym equipment that cost thousands of dollars. Things were thrown together haphazardly, are rusted and will cost a lot of money to repair. Despite admitting to these damages, I was told that fixing would not be expensive and they could "help me find contractors in the area".This is what $3900 got us. What should be a happy occasion of moving into our new home marred by unprofessionalism. I have attached their response and refusal to compensate for damages they caused.

    Business Response

    Date: 04/24/2023

    Dear *************************,

    We are sorry to hear about the damages caused during your move and for any inconvenience this *** have caused. We take full responsibility for the actions of our movers and will work to rectify the situation as soon as possible.

    We would like to assure you that we are taking your complaint seriously and investigating the matter further to understand what went wrong. We understand the frustration you must be feeling, and we apologize for any communication breakdown that *** have occurred.

    Regarding the damages to your driveway and shed door, we would like to work with you to find a solution that meets your needs. We would be happy to help you find local contractors who can provide a repair estimate, and we are committed to covering the cost of any necessary repairs.

    Once again, we apologize for any inconvenience caused and hope to resolve this matter quickly and to your satisfaction.

    Sincerely,
    Harris C.
    Grizzly Moving Team

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of Transaction: 10/28/22 -Paid: $ ******** (before tip)-Nature of Dispute: refund or cover return shipping of moving blankets and buy them back, and cover the cost of the damaged items.-Business is not willing to resolve the issue. They are blaming the damage on Upack, they claimed they'd help contact them, but take zero responsibility. They will not do anything about the moving blankets I was coerced into buying.-B/L - **** I used Grizzly on a previous move and decided to use them again. I recently moved from *********, ** to *****, ** and used *****'s relocubes for the transport and hired Grizzly for the ********* portion of the move to Upack. They knew the full details of the move upon booking.They arrived that morning and began wrapping/packing items to load in the truck. Once they began bringing those items downstairs, I asked about the blankets that were underneath the wrapping and if they were included and was told no. I told them it was long distance and was told they didnt know. I was then told if you dont want your stuff damaged youll need them. I was told they were $20/blanket, otherwise theyd have to redo them at $174/hr. I felt I had no choice and was backed into a corner. They said I could sell them back for $12-15, but due to a lot going on didnt take into account cost to ship back which would be more. I had to buy 20 blankets at $400 in blankets alone. They saw an opportunity where they could take advantage of me and add more to the total. When my stuff arrived some items were damaged, I called and was told to submit a claim form and photos and then they'd get back to me about it and the blanket situation. They claimed to call, but never did. They will not take any blame and are passing the blame on upack and me for agreeing to buy 20 moving blankets under duress. The damaged items were not protected properly and many packed poorly that damaged was inevitable and could have been prevented. Instead they continued to blame *****

    Business Response

    Date: 12/20/2022

    Hello,

    Grizzly Moving has communicated with the customer privately and resolved the complaint. Please contact the customer for validation. Thank you.

     

    Sincerely,

    Jade C.

    Grizzly Moving Team

    Customer Answer

    Date: 12/20/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have spoken with the business and we have resolved the matter privately as mentioned by ***** 

    Regards,

    ***********************

     

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