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Business Profile

New Auto Parts

BuyAutoParts.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for BuyAutoParts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a straight rip off . I spent $271 on an air compressor kit a week ago I told them it got delivered to the wrong address they confirmed it was the wrong address . I told them I wanted a refund and they have yet to respond .

      Business Response

      Date: 07/31/2024

      Hello,

      I apologize if you did not get the confirmation of the refund, but the refund has been issued back to your Paypal account on our end 7/8/2024.  This is your Paypal transaction ID for the refund in the amount of $271.79: 8BG2970987921350Y.  Please let us know if you need anything else, thank you.

      ******** - **************** Manager
      **********************
      **************

    • Initial Complaint

      Date:05/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts from this company on 2/26/2024 and my credit card was charged $91.37 but no parts were ever shipped or received. Attempts to contact any sort of customer service are futile as the phone number leads only to a answering machine and multiple messages left resulted in no call back. Attempts to contact customer service by e-mail also result in no response. Stay away from this merchant if it is even an actually a merchant. At this point it appears to be nothing but fraud.

      Business Response

      Date: 07/31/2024

      Hello,

      I apologize, but it appears you are contacting the wrong company for this issue.  According to the image and receipt you provided, you purchased from buyparts.online and we are buyautoparts.com.  Please contact the appropriate company for this issue, or contact your bank to dispute the charge.  Thank you

      ******** - **************** Manager
      ********************
      **************

    • Initial Complaint

      Date:03/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid a considerable amount of extra $ for next day shipping and there was no effort made to get us our product next day. They make very little to no effort to communicate any effort to make amends to resolve this. Many attempts were made to contact them about trying to resolve and they refuse to make any amends. Very difficult to deal with

      Business Response

      Date: 04/11/2024

      Hello *****,

      I'm sorry to hear that you had an unpleasant experience with our company.  I unfortunately was not able to locate your order with your email or name, can you please provide me with your order details so I can look into this further?

      Thank you,

      ******** | **************** Manager 
      ************ 

       

    • Initial Complaint

      Date:03/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a part for my semi truck on February 16 and still have not received it yet as of March 12 2024. Contacted the seller and they haven't even reach back out to me to resolve the issue.

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 31st, 2023, I purchased a remanufactured part on **** from Car Steering ************* for $279.17. I received the part and took it to my mechanic; I was told the part was not a good part and to claim the warranty they provide so that we could get a new remanufactured part. I did so, then when I got my replacement part for this original part, we realized this part was even worse, it has a bad seal. They had sent me a part that clearly had not been remanufactured, not once, but twice now. So, I reached out to this company to return the part for a refund, and they are refusing to give me my money back for it because its past the 60-day return period.It is past the 60-day period because I had to wait for 1 part to be delivered, then for my mechanic to inspect. Then I had to wait for a replacement part to be sent when we realized that original part was not a good part. Now here we are, with a part that they fraudulently claimed was remanufactured, that is leaking and unusable and they won't give me my money back for it. All I am asking is for a refund so I can move on. They are frauds, claiming they are remanufacturing parts but that is clearly not the case.I have included attachments to provide some insight to me trying to come to a resolution and being unable to do so. I tried to find the original listing, but they have removed it from **** now, so I am unable to get a copy of the warranty and the return policy as they did not provide it upon purchase.

      Business Response

      Date: 03/21/2024

      Hello,

      I apologize for any inconvenience.  Unfortunately, since the original order was placed 1/26/2023 and you requested a replacement under warranty 10/2/2023 that was significantly past our 60 day return policy.  Your order does however have a 3-year warranty, so we would be happy to work with you on another replacement if you need?  However as stated, we cannot accept a return on something that old.  Please feel free to view our policies as listed on our website at; ****************************************

      Return Policy: "BuyAutoParts.com accepts authorized returns within 60 calendar days of the date the product was purchased. All authorized returns must be unused and in their original condition, include all items and components that were included in the original package. Unlike most companies, we do NOT charge a restocking fee*"

      Thank you,

      ******** - **************** Manager
      **********************
      ************

    • Initial Complaint

      Date:09/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2023, may june july August bought catalical converter exhaust, Send payement to card ending #****. I never had a card ending in that number. If so please retrive that amound back to BuyAutoParts.Please get in touch with me. I will give you with my new bank account.

      Business Response

      Date: 03/21/2024

      Hello,

      I apologize, I may not entirely understand what your asking for.  The order has already been paid for and settled, there is no need for a different bank account number.  Please advise, if you need anything else.  *********************** **************** Manager
      **********************
      ************

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of transaction 08/02/23 got a purchase confirmation on order ********************************************************************************** call back response sent Several messages on their website and calls but no response mirror cover purchased amount $82.11 would just prefer refund at this point

      Business Response

      Date: 09/18/2023

      Hello,

      I apologize, but you are contacting the wrong company.  From the attachment/order confirmation you sent, you purchased this from Buyparts.online, they are a different company. We are BuyAutoParts.com (Buy Auto Parts).  From the attachment it looks like you can contact buyparts.online at: ****************************************.  I hope this helps, have a great day!

      ******** - **************** Manager
      ********************
      **********************

    BuyAutoParts.com is BBB Accredited.

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