We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

TeachMe.To

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first signed up for this service on Sept 6. This business provides services to connect customers with coaches and schedule then charge per ****** that happened. This service continues to charge me after my last ****** on Oct 8, even when no further ******s have been scheduled and they deceptively dont do any notification to any of my communication channels *** email when the charges happened. I was charged 3 times for 12 ******s (amounting to $396 x 3 = $1198) when none of that have ever happened, and only found out because I checked my bank bill. As a business premised on making ******s happen between coach and student, Teach Me automatically renew to eternity even when no ******s were scheduled by me or the coach, nor have they happened. The cancel subscription button on the app is fake and I need to wait for customer support to manually do it after a while. After the subscription cancelation, more fake ******s are automatically scheduled again with no notifications, and I needed to cancel them one by one in the clunky app that crashes after each cancelation. Customer support offers no help.

    Business Response

    Date: 12/31/2024

    Hi, Im in touch with the client, and well process her refund once the case is closed, as agreed. She mentioned that she has already emailed you about this. Were just waiting for your update to proceed with her refund.

    Customer Answer

    Date: 12/31/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****

     

  • Initial Complaint

    Date:10/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of 4 classes advertised as a bundle on the company's website. I was not aware that this purchase also enrolled me in a monthly subscription. There was no clear communication about this ongoing charge, and I did not receive any email notification regarding the recurring billing. Additionally, the company's website and app lack any section or feature where users can view their profile or billing information, making it impossible to review or manage upcoming charges. I believe this business is not operating ethically or transparently in their practices, as customers are not given clear information or control over their subscriptions.

TeachMe.To is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.