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Business Profile

Online Payments

Auto Shop Pay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I made two orders thru shop pay for a site called gauge worldwide. This shop charged me $258 on November 4/2024 for 2 items Order #**** ( Harley ********* **** Pants) and then $262 on December 4th for 3 items Order #**** ( Le France, WW Sweats Grey, ************** Grey) I attempted to contact shop pay and the dont have any customer service or support available on app whatsoever. Attempted to make a complaint and they disable the keyboard so you wont be able to fill out the complaint on their app. Its very troublesome what is being done. I am pretty upset as Ive sure them many times and now Im very concerned for my data and overall financial security on this app. I never received a single one of these items and I would like a full refund or the items I ordered. They truly need to rethink some of their vendors because theyre taking away their credibility as a business. This isnt how business should be done. I expect either my items or a refund for $520 dollars to make up the money that was charged and paid out of my account. (I added a picture of me trying to file a complaint on app and Im pressing on the keyboard and nothing is being typed.)

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,Today I went into Shop Pay to delete my account. I followed their steps. Sign-in, their passkey pops up, they automatically send the passkey, you put it in and you move on. When doing this to delete my account the passkey never came up. It always says its sent to your email, but it also always comes up on your screen. No email has been sent. Went in to get a passkey my claiming to purchase a vegan bag and amazingly a passkey came up instantly. There is no way to actually contact them, either. Please help!!Best,*** *****

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cant get rid of the app cant get a hold of anybody to help me keeps interfering with my online purchases. Refuses to leave me alone. Refuses to get off of my pay options. No way to cancel it. No way to delete it. No way to get rid of it no way to get a hold of anybody to do it

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought merchandise through ***** using shop pay. I didnt receive part of my order so I refused to pay the last installment ($60 of a $240 order). I filed a dispute with ****** (the platform Shop Pay uses) and they denied it after contacting *****. Shop Pay are threatening to send me to collections because I didnt pay for an item that I never even received.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased air purifiers through lab charge and we use shop pay to make the payments.. ******* already took out a payment for $***** and shop pay already took out a charge for $78. For the single air purifier...we returned on the 25th.of July... We returned the 4 air purifiers on the 22nd with a return label from lab charge for the four air purifiers.. And we return the single air purifier on the 25th of July and they already taken a charge off for $78 for that. I want my money returned I want to put back on my credit cards The 78 was taken out on my discover card.. And I want the ***** returned to my master card shop way.. Even though I returned all of the air purifiers they are still saying that shop pay is going to take another charge out on August 2nd I do not want any more charges taken off and I want my money refunded All merchandise has been returned and perfect condition.thank you

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them for refund because my order was not received and they could not help me and then they reported me to credit bureaus when I stop payment on my card

    Business Response

    Date: 11/28/2022

    No idea what this compliant is for or towards. We do not service individuals and this is posted on the wrong page. 

     

    If this person would like to provide the merchant account in question, the auto dealership name which they represent then we can help and validate any claim.

     

    This does not look like a customer of ours.

    Customer Answer

    Date: 11/28/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

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