Complaints

This profile includes complaints for Zebit Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zebit Inc

  9920 Pacific Blvd Suite 150 PMB #5733 San Diego, CA 92121

• 

  Zebit Inc

  1902 Wright Pl Fl 2 Carlsbad, CA 92008-6583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2023, I ordered an Apple Watch Ultra Order #*********. I made a $306.88 down payment and currently Im on my second payment of 13. Almost $450 and one month later, and Im still waiting for my order. The **** (tracking number below) updated the shipping status as Sent to mail recovery center on March 14. I emailed customer service on the 17th and explained that the package was sent to the recovery center and there was a message stating Visible Damage. Their response asked if Id like a refund or replacement, I said replacement since I was already invested hundreds of dollars. They replied saying they submitted a claim but due to COVID-19 it could take up to 20 business days to resolve. Up to this point I received fairly quick responses. I understand they have to check and make sure the package wasnt delivered and if I told them the truth. March 24th, The **** sent me a letter with the shipping label of the package stating, An empty container or label with your address was found in the mail and is believed to have been separated from a parcel during handling. The ****, a federal agency, states that my package was essentially stolen. I sent customer service pictures of the letter and label from them. I was assured that they would give me updates for my claim. Ive heard nothing since. I emailed them again and the same computer-like response was sent. 20 days because of the pandemic excuse was generated. A week later from that email and crickets! Theyre still taking money from me though! I couldve went with ********* paid less and had my product by now. I wanted the unlocked version so I tried Zebit and kind of regret it. If their promise of keeping me updated was fulfilled, then I probably wouldnt feel like I was robbed of $450. Tracking# ************************** Agreement Number:PACE20230308211053636C37905525C30

  Business Response

  Date: 04/08/2023

  Thank you for contacting us regarding your order. A full investigation must be conducted between the carrier and the supplier before a refund or replacement can be issued. When a claim is submitted, it may take up to 20 business days to resolve. Thankfully your claim was approved on 4/7/23.We have been in contact with you via email with the outcome. If there is anything else we can assist you with in the meantime, please dont hesitate to reach back out.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this company seems to be playing games with me for some reason. Since making my first purchase my account has been blocked from signing in and I cannot seem to reset my password either. Attempting to sign in resets the page im on and suggests resetting password, when you hit reset password and enter my email address I am presented with a please contact support message.I sent my issue up though support and it looks like they have no idea what I was even talking about.

  Business Response

  Date: 03/20/2023

  Thank you for contacting us. We have confirmed that no orders were successfully placed. Each order is reviewed as a separate extension of credit and is subject to approval or rejection based on certain characteristics related to fraud and/or risk of loss at checkout. Zebit does not approve 100% of orders. An agent has responded to your email with further information regarding your concern. Should you have any additional questions,please respond to our email thread and we will be happy to assist. Thank you.
  

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to update my phone number with Zebit because I gave my other phone to my little brother. They sent me a link to verify. I had my mother snap a photo of my id and as she was handing.me.the phone to take.my selfie it snapped her face from a bottom angle. Tried to call to get this resolved. No answer. Emailed no answer. I requested a new link be sent. No answer Please send the link so I can update the information.

  Business Response

  Date: 03/03/2023

  Thank you for contacting us. An agent has responded to your requests and our read receipts indicate that the messages have been received. We requested additional information from you but unfortunately, we did not receive a response. In order to proceed with any updates, please respond to our request at your earliest convenience. We look forward to further assisting you.

  Customer Answer

  Date: 03/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Feb 16, for the following item:Tresor 2-Piece Carry On Vanity Trunk Luggage Set, Black. Now this company says in their info concerning returns that they do not do returns. That is the item you ordered is not available, they will cancel the order and refund your down payment. When i recieved my order, they sent me a red set instead of the black I ordered. Not only do i have to continue paying for something that i did not order, but i have to wait until the manf decides to follow up with them to take it back even though i never asked for that color. I asked for a black set of luggage and if it was not available they should have canceled the order so there would be no confusion. At this point, i have already purchased a new set of luggage in the color that i wanted from another company, but i am still having to make payments on this as to not mess up my credit history. But i want them to take this ugly luggage back and refund my money.

  Business Response

  Date: 03/07/2023

  Thank you for contacting us regarding your order. When we are informed that a certain color or item is out of stock, we notify the customer. In this case an incorrect color was shipped to you, and we apologize for the confusion. An agent has been in contact with you informing you that your claim has been approved and with the next steps in the process. Should you have any additional questions in the meantime, please respond to our email thread and we would be happy to help.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a dresser with matching chest and end table. I order 3 matching bedroom pieces they only sent me ************* and said the others are not available. I have not received a refund and they said I'm stuck with only a end table with no matching dresser and chest. I can't return the piece they said.

  Business Response

  Date: 02/24/2023

  Thank you for contacting us regarding your order. We are so sorry to hear about the experience youve had. An agent has been in touch with you via email informing you of the resolution. If you have any additional questions, please dont hesitate to respond to our email. Thank you.

  Customer Answer

  Date: 02/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why is my account frozen it says missed payments. I have never missed a payment Hello *****,Thank you for contacting us regarding your issue. We see that your account has been paused until your current orders are paid in full. This will allow you time to establish a positive payment history. It is recommended that you pay each installment on time on its due date to create positive payment history. Paying off outstanding invoices before your scheduled due dates may not allow for sufficient on-time repayment history to be established. We are sorry for the impact this has on you. Once your current orders are paid in full, your account will be reviewed for future order placement.You may also access information regarding underwriting process in the Registration Agreement.. You may access the Registration Agreement here. ********************************************************** Please let us know if you have any further questions. Regards,****** Zebit ************* My response you must have not reviewed the account the account is 5 years old is this not successful payment history let me know so when I'm done I'm done and then I can blast you on social 171 auto-payments and 54 manual payments is that correct is that not payment history From Zebit Hello *****, Thank you for your response. We do see there has been a history of on time payments on your account. We have escalated this matter to our Management Team, who will review your email and account. Please allow 3-5 days for them to contact you back.Regards,****** Hi ***** Thank you for your patience. Zebit provides a certain amount of potential credit to customers when they go Zebits Registration Agreement explains that each purchase made from Zebit is a separate extension of closed-end credit subject to internal underwriting policies. It also states that granting of any credit during *****tration is not a guarantee that credit will be granted with an attempt to purchase is made. referring me to their *****

  Business Response

  Date: 02/22/2023

  Thank you for contacting us. We apologize for the frustration this has caused and we thank you for your history of on time payments. Our management team has been in contact with you via email informing you that the review has been completed and provided details on the outcome. If you have any additional questions, please respond to the email thread. Thank you.

  Customer Answer

  Date: 02/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had an account with this company, but a charge of $413.00 was made to my bank account on January 21,2023 @ approximately 03:30. I have repeatedly tried to reach Zebit to find out what the heck is going on, and have absolutely no response. This is very frustrating,seeing that I don't have an account, nor did I make any such transactions with this company. In actually according to their **************** webpage,. " You Must have an Account to make any kind of purchases" go figure that one out? Please Help!

  Business Response

  Date: 01/26/2023

  Thank you for bringing this to our attention. We apologize for the frustration and are investigating the situation thoroughly.An agent has responded to your emails with further details regarding your refund. If you have any additional questions, please respond to our email thread and we will be happy to assist. Thank you.
  
  

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Xbox for my children on 12/28/22 as a late christmas gift. Order #***********.I was following up on delivery dates. The item was expected to be delivered on Thursday, January 5th. I checked the cameras and nothing. When I checked the delivery site, it said delivery delayed and new expected delivery date was 1/07/2023. This was a saturday and we already planned a family trip to the mountains. While up at the mountains I got a notification of someone at my door, when I looked on the camera, the package was delivered. 2 minutes later I received a notification that someone was at the front door, when I looked someone came and took the package. I caught the video of it happening and emailed it to customer support ********************** to assist in a replacement on 1/07/2023, since this was out of my control. I also went to the police station and filed a report. I just received an email from zebit saying "so sorry for the inconvenience but because they're a drop ship, they're unable to process a claim with their vendor and to file a police report and sorry there's nothing else they can do. This is so upsetting and disappointing as this was out of my control and my childrens gift, but am sure they're going to be quick to charge me. I expect a replacement or credit! but should not be charged for an item I do not have!!! I wish I would have read all these reviews prior to ordering anything from this company!

  Business Response

  Date: 01/17/2023

  Thank you for contacting us regarding your order. A refund has been issued for your item and we have been in contact with you via email with additional information. We appreciate your patience while we worked to resolve your claim. If you have any further questions, please dont hesitate to reach back out. Thank you.

  Customer Answer

  Date: 01/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is *********************** and Zebit is lying to me about refunding my money for 2 Computer Monitors .Zebit is still taking money out of my account . Everything they told me was a lie . I never received the merchandise you guys sent it to the wrong address and I'm still paying for what was supposed to be my Sons Christmas gift . I'm so furious and then my bank is charging me to stop the payment and it's still going through. I was a very good customer I always paid my bill on time and for me to go through this experience is Terrible. They are committing Fraud . Wire Fraud and Bank Fraud because they are still taking my money out of my account and I never received anything. I work very hard for my money and I just had a major Surgery Nov 1 and to have to deal with this is terrible. They stated they refunded on January 3, 2023 but another payment was just taken from my account on January 5, 2023. I just want my money back because they mailed the Monitors to the wrong address and when I emailed them they told me it's not their problem and they totally don't care about how this situation have affected me and my Healrh . I have been going back and forths wirh this Situation since November/December of 2022.r Order #*********** ItemsQtySubtotal HP 22" L2245wg Widescreen TFT LCD monitor - HD (**** x ****) - Black(Refurbished)SKU: TWOSMON-LA2245W-R 2$250.00 Subtotal$250.00 ************************* Tax$23.28 Grand Total$305.51 Show quoted text

  Business Response

  Date: 01/11/2023

  Thank you for contacting us regarding your concerns. When an order is placed, we are unable to modify the shipping address you entered at checkout once the order is confirmed. A claim for the order was submitted and approved but due to the disputed charges with your bank, we were unable to process a refund immediately. I see that the refund was processed as soon as the dispute was resolved and there are no funds owed. An agent has been in contact with you via email explaining the resolution regarding your order. If you have any further questions, please reach out to ******************************** Thank you.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Zebit on 12/2, it arrived on 12/5, I opened the box and all the wood for the tv stand was damaged. The pieces are broken in half, and you are not able to assemble with broken pieces of wood. I contacted Zebit right away because you only have 24 hours to report any damages or for a refund and I contacted them immediately on 12/5. I sent an email to zebithelp and another email to the customer service department with pictures. They reply for me to send picture of the packaging as well, which I did, I followed all their request. Afterwards, they asked me do I want a replacement or a refund. This was for Christmas so I explained that I would like a refund, because I would have to purchase my tv stand somewhere else because I didn't wan to waist anymore time or money, the holidays are near. They said ok and that I would have to wait 15 days for a claim to be processed. In the meantime, they deducted $17.99 out my account for the finance charge a couple days later and expects me to continue to make payment on a damage order. I asked them to stop taking payments, I no longer want to purchase this tv stand and I can not afford to pay for an item that is no use to me. I am not sure why they wont suspend the order due to me waiting for my claim to be processed. I agreed to send it back as well, if necessary but they never asked me to. I asked could they at least expedite my claim because this item is for Christmas and today they responded that I am on day 6 and this could take up to 15 business days and they will not be able to expedite this claim and I should continue to keep paying to keep my account in good standard. I replied back to them that this is an inconvenience to me, I have no money to buy a new one and I don't trust to get a replacement because their items are damaged and they are still selling them to customers. 15 business days is a month, the holidays will be over and I notified them on 12/5 today they replied I am on day 6, how ridiculous is this.

  Business Response

  Date: 12/16/2022

  We sincerely apologize for the way your order arrived. We must be notified within ***************************************************************************************************** a timely manner. Your claim has been approved and an agent has been in touch with you via email with the resolution. Again, we apologize for the frustration youve experienced. If you have any additional questions, please dont hesitate to respond to the email and we would be happy to help.
  

  Customer Answer

  Date: 12/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************