Complaints

This profile includes complaints for Mind Movies LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mind Movies LLC

  113 W G St Ste 122 San Diego, CA 92101-6096

  
• 

  Mind Movies LLC

  113 W G St PMB 122 San Diego, CA 92101-6096

  
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  Mind Movies LLC

  4610 Prime Pkwy McHenry, IL 60050-7005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05-21-2025 RE: Inaccurate ********************* Streak.Greetings to whoever it concerns,For the last 6 days, some of your companys leaderboards numbers are inaccurate in association with me (***** ***** I @EllTheFirst.Currently, your companys 6 leaderboard categories has me listed in the following:*Overall Category|2864|#***|Inaccurate|Should be #**.*User Streak|866|#**|Inaccurate|Should be #3.*Morning Intentions|2947|#3|Accurate.*Self Care|666|#**|Accurate.*Daily Wins|647|#**|Accurate.*Acts of Kindness|1**1|#**|Accurate.Also, I have not earned any badges in almost a year. I have the production to have earned more badges than I already have right now.Moreover, I do realize that your company is very vital to my growth in personal development. Also, I do see your company as being the goose. Therefore, I am not interested in strangling the goose. Still, I have been busting my a## off since I have purchased your companys personal development Mindmovies app consistently to become the best version of myself. Therefore, I am committed to accomplishing one of my goals of becoming the #1 ranked active student. Sure, I want to purchase some of your other products and services. However, your company has not leveled up in the areas of effective communication, customer services, and providing instructions when your company changes to a new software app.Finally, I would like your company to make a strong commitment that your customer service department and coding department does not continue to making these errors, mistakes, or oversights. As your leading active student, I do read a lot of comments from your new students who are clueless of how to use your companys Mindmovies program. I try my best to help them out. Sometimes, it works. Sometimes, it doesnt work. Also, where are the students before me. They are all inactive. How and why? Thanking whoever it concerns in advance.Warm regards,Emory (The First)************ (M)Sent from my iPhone

  

  Business Response

  Date: 05/23/2025

  Hello *****,

  Thank you for the feedback on our community mobile app.  I would like to apologize for the difficulty with many of the features of that application in particular the points system and community listing.

  Mind Movies is in a tough spot with this particular mobile app.  We build all our products and their related mobile apps in house but we partnered with a company called ******* about 7 years ago to build out this community app, it is a template driven app that they hoped to market widely to small businesses.

  Our original intention was to partner with ******* for a launch of this app builder by 2020.  Which clearly came and went without any such launch.  The issue was ******* struggled to build a reliable platform, re-hiring entire teams twice over their developmental time and also partnered with tech firm ******* (giving us very high hopes for a fix with their insight added to the mix) which lasted all the way until January of this year when ******* announced they were insolvent and ceased operations.

  Presently we don't employ the team needed to create the app newly for our needs and we do not have the source code to modify the SkyLabs one either.  Additionally we have no ability to request development or troubleshoot issues as Skylabs has ended.  We are deciding what direction to go with this app, I do hope we create our own with similar features and community building but we are stuck deciding if we sunset the present one before we have another available.

  I am going to contact a former developer I know from one of the ******* teams to see what can be done. 

  I expect this will take more than the weekend and the monday holiday.  I would like to provide you my email address of *************************************************************  I am the ****** of Mind Movies LLC  and I am the person who can most affect your needs.

  I hope this response and offer is enough to close this BBB complaint and allow us to work together directly to see if I can get this right for you.

   

  ****

  Customer Answer

  Date: 05/30/2025

  In early 2024, I purchased three personal development products from Mind Movies, LLC., with separate apps. Of the three products, the Mind Movies app is the one that has a bug or software glitch in the app. That bug or glitch had affected my current progress displayed on the apps leaderboard. I had noticed the apps mistake 10 days ago. I had waited to see if my position on their leaderboard was going to get corrected within the company. Unfortunately, the company didn't notice it. So, I sent about three separate emails to let the support department aware of my situation and to please give me a call. No one gave me a call and the situation never got corrected. So, I had no choice but to file a consumer complaint with the BBB organization.

  
  

  As of now, I have read a reply email from the company's C.O.O. I cannot accept his excuse of a third-party situation. This will mean that I will have to start all over again and lose what I have accomplished almost a year and a half ago. Mind Movies, LLC., has to do better than what is depicted in the companys reply email to me. 

  
  

  Finally, my goal was to become a better version of myself and become their number one student. I do not want to start all over for something that was not my fault. Again, thank you for reopening my complaint case.

  
  

  Kind Regards,

  ***** ***** I 

  

  Business Response

  Date: 06/02/2025

  We continue to try to get any developer formerly of ******* or presently of Sirquil to assist but so far have not heard back form anyone.  To be 100% clear though, we are using a service that we do not have control of the code, the saved data, the database or even the presence of the app on any app store (which I'm going to have to figure out if all else fails).

  Our goal of this app was certainly the same as yours, to create a Mind Movies community where everyone can work together to set and accomplish their goals.  To that end we are failing and cannot effect any fix.  At this moment it is very much looking like we will have to cease support for the app and remove the app from all app stores.

  I have reached out to even more former developers today in hopes of any possible solution.  I am sorry that I don't have better news on this.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting Mind Movies at *************************************** for Unethical Sales Practices online by using Psychological Manipulation for Law Of Attraction products which most cannot benefit people from.I bought five Mind Movies packages, tried them and none of them worked for me. I asked for a Full Refund, that they Delete my Account, unsubscribe me from all email lists, and Delete All of my personal information from their ***************** including paper files, computer files and backups. And to have All of their Partners, Affiliates, etc., Delete All of my personal information from their **************** in the same way. I also demanded that NONE of them Sell my personal information.I was given a Full Refund right away, but then each time I asked for the rest, I was ignored. I had to open a new ticket each time. There is a Support phone number, but no one ever answered.Their last email response (4 of my emails ago) said: We have already unsubscribed your email address from our mailing list. To which I replied: That does not remove all my personal information from your complete system! If you still have it, you can continue to share it with your partners and affiliates and sell it to whomever you want.Their last email response also said: Regarding the affiliate company emails, you need to contact them to unsubscribe as we do not have any access to their ********** which I replied: They got my data Mind Movies, who either shared it with or sold it to them, but now you say you have no control over them. That is UNACCEPTABLE!!! If I unsubscribe, they still have all of my data and they can share it with their partners, affiliates and sell it to others. This means you should contact ALL of them and make them remove ALL of my personal information from their complete systems. If you sold it, then give them their money back and make them delete ALL of it. The Burden is on Mind Movies to handle the security issues they forced for me!!!

  

  Business Response

  Date: 11/15/2024

  I have contacted this customer and he is happy with the resolution.

  
  

  Customer Answer

  Date: 11/19/2024

  
  Better Business Bureau:
  
  Mr. **** ******** (CEO I think) of Mind Movies called me to discuss my complaint. It took him this long to call me because he just heard of it 2 days ago, he said. We had a nice conversation and talked for about 30 minutes. He had questions and I went into detail. He assured me that all of my data would be removed, but said he could do nothing about what partners and affiliates do because my dealings with them were independent of Mind Movies. I told him about issues with particular partners/affiliates and guided him to a webpage I had issues with. He acknowledged that websites' issues and said he would work those linked partners/affiliates to have them either fix the issues or he would remove their association(s) and their place(s) in that link. He offered me any Mind Movies products I might be interested in for free, but I told him, thanks, but they don't work for me. In wrapping up, he gave me his email address for anything else I may be interested in or want to tell him in the future, and I have his cell number on my phone. I told him to be sure to come back here and reply to my complaint, and he did. I told him I would validate his response, but I also wanted to say how interested, concerned and helpful he was.

  ***** ****

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 08 2022 DATE OF TRANSACTION.

  

  Business Response

  Date: 08/31/2022

  Hello, 

  Based on the info provided: ****************
  38 **********
  *********, ************************ style="box-sizing: inherit; color: rgb(209, 210, 211); font-family: *******************, *****-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; orphans: 2; widows: 2; background-color: rgb(34, 37, 41); text-decoration-thickness: initial;">Daytime Phone: ***********
  E-mail: *****************************************

  We did not find any records of this customer in our database, including all of our DBAs. We have searched using First name and date of transaction provided, or Last Name, or email address provided. There is also no email correspondence in our support email from *****************************************. 

  We will be more than happy to assist with refunds or contact once we have the correct customer info, or email address used to purchase or order number which is available in their purchase confirmation email.