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Business Profile

Orthopedic Shoes

Doctors Orthotics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

This profile includes complaints for Doctors Orthotics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Doctors Orthotics has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase three sets of full length arch support orthotics from this company. The person I spoke to about the orthotics was *****************************. He told me there was a lifetime warranty on his foot supports (see attached webpage which also says lifetime warranty). The 3 sets of orthotics cost me $658. In less than one year of use they are breaking down, all 3 pair. I can not collect on the lifetime warranty as the website is shut down and ******************** does not answer his phone.

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered four pair of ********************** - two for myself on 07/19/2022 and two for my daughters on 07/29/2022. I have had ********************** made with Doctor's ********************** before and they were good. This time- I have not received my ********************** yet. They do no respond to phone calls or messages. They cahrged me $1200 for this.

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for services and never received product. Website is no longer up and phone has changed. Unable to contact business.Paid $399 for orthotics back in July and never received my purchase after leaving messages. Maybe it's best this business is out of business but concerned owner will try to rip off others in the future.

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered orthotics from the owner of this company. His number is ************. He took my credit card and billed me. Then after week and no word I called to ask about my order and he scrambled to think of an answer. He finally did make orthotics 2 months later that in no way matched the mold I made.I complained and he said he would refund my money then stopped responding in all ways. His company phone number ************ does not answer or return calls.He stole my money and I have nothing to show for it and he lied in every way possible.

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $349 was the purchase price after discount. Ordered in April 27 2021 Never recieved boots. Finally orthotics came in. They were wrong size. Boots arrived. We were told to send orthotics back to get them fixed. This was in February 2022. We never recieved any orthotics back We have called and left messages with no call back for several months. We would like our money back.

    Doctors Orthotics is NOT a BBB Accredited Business.

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