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Business Profile

Parking Facilities

Laurel Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of issue occurred on 8/5/2024 We paid $200 to park at the lot for 9 nights. When we arrived on 7/27/24 they were full despite having an already paid for reservation. They told us they would have to park our truck and we would need to leave the keys with them. Before they parked it the attendant wanted to make sure the truck fit under the clearance sign to make sure our truck would clear. It barely made it under the clearance sign so the attendant at that time told us they would keep it on the bottom floor to avoid having to worry about it. when we arrived on August 5th to get our truck, it was parked on the top level. It had extensive damage to the rack that we have installed on the bed of our truck. It was bent completely back as if driven recklessly and hit the cement pillar. The attendant began to argue with us when we pointed it out, and we just proceeded to ask for claim department phone number. We called the claim department to file a claim and were told we would get an email within 48 hours . It has been two weeks with numerous attempts to get ahold of them and no attempts from them to try to resolve the issue. We have yet to receive a call or email back.

  • Initial Complaint

    Date:09/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for valet service at this business to have our car parked and retrieved for us, while parked, it was advertised and should be parked in a covered space. When we had our car retrieved, we were given our car key and told to retrieve our own car. We have no idea where our car was parked because it was initially valet for us. When we finally did ens up finding our car, it was on the top level and not covered. This business lies and does not deliver what it advertised

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a prepaid reservation for parking. However, when I come to the parking structure, I was told it was full and they did not provide me with parking and no refund from Laurel Parking, just made me leave. I also noticed other cars after my car were able to be parked.

Laurel Parking is NOT a BBB Accredited Business.

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