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Business Profile

Payroll Services

Coastal Payroll Services Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Coastal Payroll Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coastal Payroll Services Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm owed one paycheck from almost year ago I couldn't get the pay system to work on my computer and asked them many times please send my $500.00. Pay check. .It was sign spinning at ********** in ********* **.

      Business Response

      Date: 06/03/2025

      Business Response from: ******* *****, Coastal Payroll Services


      We appreciate the opportunity to respond to the claim submitted by Ms. ***** regarding unpaid wages allegedly due from ******************** in *********, ********
      After a thorough review, we would like to clarify the following:

           Coastal Payrolls Role: Coastal Payroll is a third-party payroll service provider. We do not hire, manage, or employ workers on behalf of any business. Our role is strictly limited to processing payroll on behalf of our clients based on the information and instructions provided to us by those clients. 

           No Operations in *******: Coastal Payroll has never employed individuals in the state of *******. We have no business operations, employees, or contractual employment relationships in *******, nor have we ever issued payments to Ms. *******************    No Relationship with ********************* Coastal Payroll does not have a business relationship with ******************** in *********, **. If that business is a separate entity, we are not associated with it and have no role in its employment practices or payroll disbursement.

      If Ms. ***** believes wages are owed to her by ********************, we recommend she direct her inquiry or claim to that business directly, or seek assistance through the appropriate state labor agency.

      Please let us know if any additional clarification is needed

    Coastal Payroll Services Inc is BBB Accredited.

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