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Business Profile

Photographic Equipment Repair

George's Camera & Video Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have written this review, and I will show pictures later for my own protection against the nature of incident.Bad company bad business I have all the proof of the before the store has received the canon lens and the after I receive ***** lens due to company has abusive and greediness I have Canon EF 500mm version ****** canon ef 500mm is in great functional condition, it only needs removal of fungus, took almost a month of wait.I know how businesses works especially when a specific business is hungry for every single dimes inside of your wallet the kind of greedy business would make you wait longer so at every moment ****** has camera can tolerate to either loan your equipment to someone else as you are not aware of what is really happening to your equipment and that is while the ****** has camera made you to wait for almost a month, speaking from experiences, some businesses and technicians will try every seconds of time to tolerate by salvaging your equipment for their extra profits, they do this because some customers sometimes prefer not to have their own canon lens serviced or repaired due to astronomical prices of qoutation or estimate for repair/ service of Canon EF 500mm lens remember to TAKE PICTURES OF BEFORE AND AFTER OF EACH EQUIPMENT came with a bigger and deeper dent which was not present and that was before I left my Canon EF 500mm version one to the ****** has camera store for almost one month of wait.Before I got my equipment, during call conversation, the store employee, his name is ******* ****** asked me if the camera lens work, imagine if I said no and pretended that equipment needs work on image stabilization and ultta sonic motor then from that moment they can really tolerate to return the equipment to you in a non working condition because they salvaged it for the greater good of their business profits so on the other hand if you tell the store employee that it works and by not telling them before and after pictures for proof of your lens

George's Camera & Video Exchange is NOT a BBB Accredited Business.

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