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Business Profile

Pillows

Flawless Face Pillow

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from Flawless Face Pillow for $189 and up refund, was only returned $142. They said this was for a "restocking fee and shipping cost" but I wasn't told about this. This seems like an unethical way to run a business.

    Business Response

    Date: 01/06/2023

    Hello, 

    Our company return policy clearly states on our website that we charge a 20% restocking fee and the customer is responsible for return shipping. 
    *********************************************************

     

    ****** emailed us inquiring about a return, and we also told her about this policy via email, which we will attach screenshots. We refunded ****** her money as stated minus the 20% restocking fee and return label. 

    As you are aware, every company can make their own return policies and it is the customers responsibility to make sure they understand before purchasing. We are an ethical company with thousands of loyal customers who love our pillows. We have abided by our policy and have refunded ****** what is due back to her. 

    Please let us know if we can be of any more help in this matter. 

     

    Flawless Face Pillow 

    Customer Answer

    Date: 01/06/2023

    I do not accept this response, I want my full refund returned. I had no idea about any 20% restocking fee.

Flawless Face Pillow is NOT a BBB Accredited Business.

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