Complaints

This profile includes complaints for First Digital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Digital

  10182 Telesis Ct Ste 300 San Diego, CA 92121

• 

  First Progress Card

  PO Box 84091 Columbus, GA 31908

  
• 

  First Digital Card

  PO Box 85650 Sioux Falls, SD 57118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are extremely dissatisfied with our experience with First Progress and feel its important to warn other ************ husband and I each applied for secured credit cards, paying $200 deposits for both and an additional $19.95 for expedited processing on the second application a total of $419.95, paid by credit card.The first issue arose when an outdated address auto-filled on my husbands application. We immediately tried to correct it, but First Progress made the process so difficult that we had to cancel and reapply using the correct address. The second application was no better. Even after paying for expedited service, we received no updates and decided to cancel again out of frustration.We were told refunds would be issued to our original payment method our credit card. However, we were later informed they would be mailing paper checks to the same outdated address we no longer have access to. Despite multiple attempts to correct the address and explain the situation, First Progress has refused to make the change or issue the refund back to the card used.This is unacceptable. Standard financial practices dictate that refunds should be returned through the original form of payment. Mailing checks to an invalid address, after being told multiple times that it is no longer valid, is not only careless it feels like a deliberate effort to withhold our ******** date, weve received no resolution and no meaningful assistance. We are now left without our $419.95 and no confidence that this company intends to resolve the issue.If this is not addressed promptly, we are prepared to escalate the matter to the Better Business Bureau (BBB), the ************************************ (CFPB), and other consumer protection agencies.We strongly caution others against using First Progress for any financial products.WE WANT A FULL REFUND BACK TO THE METHOD THAT WAS USED TO MAKE THESE PAYMENTS TO FIRST PROGRESS!!

  Business Response

  Date: 04/02/2025

  First Progress is unable to provide any information to a third party.  

  Thank you, 
  First Progress