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Business Profile

Process Server

Anstle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can cancelled my subscription to Antsle and they keep sending me emails saying the service is in jeopardy of being cut off. Then I get an email today that they are going to seek a collections agency which will impact my credit score.The service in question is basically giving me a license to run their software. I have uninstalled and cancelled the service over 12 months ago. I can't get them to respond back to me.

    Business Response

    Date: 06/08/2022

    This is in regards to a complaint made by *********************** per complaint ID ********.

    The misunderstanding has already been addressed. ************** requested for a subscription cancellation but it was not reflected in our system, hence upon verification and communication with **************, it was cancelled and all charges are written of.

    For your information.

    Regards,

    --

    *********************** VP Finance

Anstle is NOT a BBB Accredited Business.

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