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Business Profile

Project Management Software

Wrike Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* entered a service agreement with Wrike on March 12th, 2025, based on assurances that onboarding support would be provided. Starting March 20th, 2025, we faced onboarding delays, no assigned manager, poor communication, and lack of promised support, preventing platform use. On April 16th, 2025, we formally notified Wrike we would not proceed due to failure to deliver services. Despite this, Wrike processed an unauthorized charge of $16,887.16 on April 17th, 2025. We disputed the charge; a credit card dispute is in process. We are filing this complaint to document deficient onboarding, poor communication, unauthorized billing, and misleading sales practices. PUSH acted in good faith and sought resolution. As a result, ********* has initiated a credit card dispute through our bank, which is currently in process.We are now formally filing this complaint with the Better Business Bureau to document the following concerns regarding Wrikes services: deficient onboarding process and failure to provide promised implementation support, poor and unreliable communication, unauthorized billing despite explicit notice of service non-acceptance, and misleading sales practices that misrepresented the readiness and quality of their onboarding experience.********* acted in good faith and made diligent efforts to resolve this matter directly with Wrike before seeking external resolution.We request written confirmation that our account has been completely closed and that no future charges will be incurred. We also expect this complaint to be documented in Wrikes BBB profile as a matter of public record.

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrike billed my company twice after we executed a fully signed agreement that clearly outlined a flat subscription fee of $241.80, paid in full at the start of the contract term. Despite this, Wrike proceeded to charge my card again in December and March, totaling an additional $483.60 in unauthorized charges.When I contacted support, I received evasive responses claiming the agreement was invalid due to minor formatting adjustments even though Wrike countersigned and accepted the document without issue. Their billing department continues to hide behind internal policy while ignoring Section A of the signed order form, which states that in case of conflict, the signed Order Form overrides online terms of service. Moreover, Section B.2 clearly says the subscription will NOT auto-renew, and no further order was ever authorized or signed.This experience shows Wrikes customer service and billing policies are not only dismissive but potentially deceptive. A professional, B2B **** company should not treat signed contracts as void based on trivialities, especially after charging the customer.I'm now disputing these charges through my bank and reporting this behavior to the *** and ************************************. I cannot recommend Wrike to any business that expects integrity and clear communication from a service provider.

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau, I am writing to request your assistance in resolving a dispute with Wrike, a project management software company. After an extensive search and testing of their trial version, our company entered into a one-year contract with Wrike. The annual subscription cost was $6,600 for 5 Enterprise Pinnacle users and 10 contributor licenses, plus a one-time fee of $4,080 for professional services and training. During the implementation period, we identified several issues with the software, including unresolved system bugs. To date, only 3 of our Enterprise Pinnacle users have utilized the software due to configuration difficulties that prevented us from deploying it to the rest of our employees. Essentially, we have been paying for users who have never accessed Wrike. We made a payment of $7,380 on 08/15/2024, with the next payment of $3,300 due on 02/15/2025. On 11/19/2024, we informed Wrike of our decision to discontinue using their software, explained our reasons, and requested a refund for unused services and cancellation of the contract. Wrike's response was unsatisfactory, citing their terms of service and offering to help finalize our account setup instead of addressing our concerns.We believe a reasonable resolution to our claim would be:- Refund for all unused licenses (10)- Cancellation of the automatic payment scheduled for February 15, 2025 - Termination of the contract effective 11/19/2024, when we ceased using Wrike and communicated our decision We are seeking BBB's assistance in finding a mutually beneficial solution to this dispute. We believe Wrike's refusal to consider our circumstances and offer a fair resolution goes against good business practices. Thank you for your time and consideration in this matter. We look forward to your guidance on how to proceed. Sincerely, ***** Berrutti

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to bring to your attention the level of flawed business practices the organization Wrike is involved in. We are a small software services organization, and it is called Nayo Technologies. One of our employees had signed up for Wrike software in 2022 but couldn't use it because it doesn't work for our needs. Since last year we've been sending them reminders to cancel but so far they didn't do that. In addition, they have been sending me invoices every month. I sent them several reminders (please see attached) since last December but they have been harassing me with unreasonable demands. They say my first request went 3 days after. I have never seen a software company penalizing me for being 3 days late especially if it is not usable for me. Their software does not work and it is useless for me. Not sure why they keep harassing me on it. They say the request should come from the account holder. The account holder was one of my employees and he is no longer in that role. However, my credit card was used for payments. The original request was to cancel it by December 2023, but now they're saying they can't cancel it until December 2025. In other words, they're demanding that I pay for 2 years extra. I cannot make any payments beyond what's already paid to them. The software is unusable and they have been informed several times. They must cancel the account. I just want them off of my back harassing me. Please help. The Wrike account in question is *******. Thanks much!

  • Initial Complaint

    Date:07/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2022 I trialed the Wrike service to use for my business. During the trail the sales person said the integration with my crm was not able to be shown during the trial period. But I explained what I needed the service to do with our workflows and and after several conversations with the sales rep assuring me I would be able to doo all the things necessary with the wrike service I finally decided to give it a shot. During the first week of using and set up the platform I was informed by the support team the integrations I needed and was told would be able to do were in fact not possible with the service I purchased. I then tried to cancel the service and was told someone would get back to me about that. Now in June 2023 after not using the service at all I have a collection company trying to collect the full fee for the 12 months of service I did not and could not use.

Wrike Inc is NOT a BBB Accredited Business.

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