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Business Profile

Rental Service Stores & Yards

Carl's Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Service Stores & Yards.

Complaints

This profile includes complaints for Carl's Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Carl's Rentals has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Carl's Rentals

      2310 University Ave San Diego, CA 92104

    • Carl's Rentals

      153 N Highway 101 Solana Beach, CA 92075-1128

    • Carl's Rentals

      3704 University Ave San Diego, CA 92105

    • Carl's Rentals

      PO Box 2010 Alpine, CA 91903

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 24th I contacted ***** car rental and reserved a ****** Camry for May 27 through June 5. They confirmed the rental through Dollar rental. Voucher ******* confirmation K8664371798. On the day of departure Dollar rental told me there wasn't a reservation. I tried several times to get a hold of someone and the app wasn't responding. I had no choice but to rent another vehicle through priceline. I used my affirm account to pay for the rental which has interest attached to the loan amount of ****** my loan total is ******. The only response I have gotten is they will give me a credit towards another rental through their company. I have no desire for this resolution. Not only that the name address drivers license and credit information on my ********************** belongs to another person in another town.

    Carl's Rentals is NOT a BBB Accredited Business.

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