Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Flooring Materials and install from FDFS. Both Contracts attached. Flooring store subcontracted work out to Mr. ************ Flooring (LIC *******). Work started July 11. Estimated work length was 4-5 days by FDFS for **** sq ft floor job. Demo was done by myself. *** told FDFS flooring was complete. FDFS sent invoice to me to pay on July 20. I told FDFS i was in ******* for Military Training and would perform final inspection when I returned home on July 22. When I returned home, I noticed my ******* French Door Fridge was damaged during their work. I notified FDFS of the fridge damage and subpar work. I've attached pictures of the "completed" job. Due to the subpar work, I looked up the subcontractor License and the license is suspended by the *******************. I notified FDFS of this issue. FDFS informed me that I need to address the issues with Abide Flooring. I stated that I am paying FDFS and prefer to work with them. FDFS confirmed that the my complaints were indeed valid. (concerning pictures attached). 17 additional hours were required to finish the job. Flooring issues are resolved Lastly, the fridge dents are not repair and I notified Abide Flooring via text message July 20 of dent. Subcontractor had samsung techinician AUG 18 with no luck on correcting issue. ****** is still damaged and requesting repair of issue and billing adjustment. I can provide emails and text messages if needed. I owe $1000 left on the invoice and have informed FDFS I will not pay final invoice until issue is resolved

  

  Business Response

  Date: 09/08/2023

  Hello 

  After our initial discussion, we recognized that there were some areas in need of attention to ensure your complete satisfaction. We scheduled a follow-up appointment with our team to address the issues you raised. I'm pleased to inform you that the flooring repairs were successfully completed on August 11th.
  

  Additionally, we understood that there was a need for a new refrigerator door, and we took the necessary steps to address this matter. *** ordered the replacement door, and a Samsung technician was dispatched on September 9th to install it, ensuring that your appliance is now fixed.
  

  Please be aware that all labor associated with your installation is fully covered under Factory Direct Floor Stores' License and Bond. Our commitment to our customers is unwavering, and we are always here to address any concerns that *** arise. Your satisfaction is of the utmost importance to us, and we are dedicated to making things right for you.
  

  If you have any further questions, concerns, or require additional assistance, please do not hesitate to reach out to us. Your feedback and satisfaction are valuable to us, and we are grateful for the opportunity to serve you.
  Once again, thank you for your business and for giving us the chance to rectify the situation. We look forward to continuing to meet and exceed your expectations in the future.

  Sincerely,

  *********************** - President

  ************